Rated 1 out of 5 by Alex Do Not Recommend
I do not recommend this product. We were very excited when we purchased the product due to the tea and coffee features in one! I love tea and my husband loves coffee, so we thought it was the perfect combination. I also was excited that the tea could boil up to 10 cups of water.
Sadly, I would NOT RECOMMEND this product after purchasing it and using it for 6 months. The water that comes out of the tea tastes horrible - we always use britta filtered water, and I even tried bottle water, but the water comes out smelling and tasting horrible. Even after cleaning it based on instructions that came with it, it still does not work well. We actually went out to purchase a kettle as we cannot stand the taste of the water and how it changes the taste of anything you add it to. Waste of money considering we had to purchase another kettle to substitute for this machine. Coffee machine works fine...but no different than less expensive versions. NOT WORTH THE MONEY!
November 14, 2014
Rated 1 out of 5 by dannec Great Idea that Doesn't Work
It's a beautiful unit with great features - but I have to chime in with those who say the hot water dispenser makes awful tasting tea. I even tried taking their charcoal filter OUT but that didn't help. I drink my tea with milk and sugar. Usually after boiling water and steeping for 10 minutes, even after putting in milk, it is still piping hot. One cup of tea with this unit was tepid - so I thought maybe I left it sitting too long. Future cups I tried steeping less or hardly at all and those were hotter but still tasted terrible - not much tea taste and rather stale. I can only surmise that the water doesn't fully boil and therefore doesn't release tea-taste goodness from the leaves; I really don't know. Returned this unit in a hurry because I drink upwards of 6 cups of tea a day.
August 7, 2015
Rated 2 out of 5 by hoth2olover I love this machine but has a serious design flaw
DO NOT BUY! this is a fantastic machine and I loved it originally but it was a serious design flaw. I am now reading countless reviews as confirmation that it is not just a singular situation. Makes great coffee, very hot coffee and hot water dispenser concept is a dream for tea, oatmeal, noodle soups...and much safer for the kids than a kettle.
However, the water dispenser imparts a terrible flavor to the water. I have cleaned repeatedly with copious amounts of water, and vinegar solutions to no avail. The water does not sit in the dispenser for any length of time so it is not that it's stagnant. It must be possible to make this idea work though....consider a kettle that can sits for days and days without water being emptied with no ill effects???
I am quite disappointed but the taste is so strong that it is not possible to use.
Please fix Cuisinart...I love this model but it is unusable in it's current form.
February 23, 2015
Rated 5 out of 5 by Rosesncoffeeplease LOVE THIS ONE!!!
I love coffee and have had many coffeemakers over the years, this one is the best! Solid and well designed. Hot coffee or hot tea? Either or both. Water works for cooking too, need hot water? Push the button. Want instant oatmeal or other hot cereal for breakfast, push the button. Hot cocoa mix? You got it! Easy and makes GREAT coffee too. I have noticed the coffee to be smoother and more refined in taste. I LOVE the reusable filter, no paper, and no sludge or grounds in the pot. Will recommend and buy again and again. Best on the market in my opinion. Out-performs Bunn, Krupps, and Zojirushi. Penney's $40 cheaper than other big brand dept stores... same product, no coupon needed here. The program button works like a dream. Hot coffee when you wake up or while you get ready is often a necessity. You can program the hotplate to go off as soon as the brew cycle is over. Just set it to zero (00:00). I do not like the taste of over-warmed coffee and that function is a MUST for me. Looks great, easy to set programs, easy to use.
February 12, 2013
Rated 4 out of 5 by Bill Great product, love the features! One defect tho.
What sold me on this model is the hot water dispenser. I'm the only one in my family that drinks coffee, but we all drink tea, hot chocolate, etc.. so I'm really happy with the hot water dispenser instead of having to boil it or microwave water to heat it up for tea.
There is a defect with this model though, sometimes water leaks out from the seam underneath where the hot water is dispensed. It only does it if you put any pressure on the front of it. However, because I store it at the back of the counter which has cupboards directly above it, I move it forward when I make coffee (to be able to open the top flap), and when I'm done, I push it to the back of the counter again.
The reason I know this is a defect is because I returned my original purchase to the store and got a replacement, and this one does the same thing.
Other than that, this model is awesome!
January 30, 2015
Rated 5 out of 5 by OHcruzsuz Couldn't be happier
I had been looking to replace our coffee pot and decided to give this one a try based on all of the positive reviews. It was out of stock and I had to wait a short time to receive it but it was well worth the wait. I am very pleased with the whole product and some of the reasons for that are,:
1. The coffee stays hot-the adjustable temp selection for the hot plate is great
2. The coffee pot beeps when it is done brewing and when it is shutting off
3. I don't know what they did but Cuisinart made a coffee pot that does not drip. From the first cup to the last, I no longer have to stand over the kitchen sink to pour.
4 The lid on the pot is great. No more hinged lid. I had to replace my carafe twice for broken tabs on the pot. This one snaps on and fits snuggly. Hope it lasts.
5. I have used the hot water dispenser a few times now and it is really nice for that one cup of tea or hot chocolate.
I highly recommend this product!!
March 10, 2011
Rated 1 out of 5 by flucrew had high hopes
Our old coffee maker had given up the ghost. We have gone through quiet a number in our time and wanted a quality brand. We had not bought a Cuisinart before, and will not be purchasing one again. It looks beautiful and the added feature of the hot water reserve would be perfect for my morning oat meal. My husband set it up and poured water into the reserve. It immediately started to pour the water all over the floor. After cleaning up 12 cups of water, my husband checked it over, made sure everything was as it was supposed to be and tried filling it again, this time over the sink. Again, a sieve. I called the 1-800 number for Cuisinart Customer Service. I was told they would send a replacement out however they needed the broken unit returned and I would have to pay the shipping and handling. On a product of theirs that DOES NOT WORK.
I will be returning their defective product to jcpenny's and buying another brand.
April 12, 2014
Rated 5 out of 5 by coffeewithbaileys great warranty
i absolutely love this machine, although it has only lasted 2 years and 7 months, but with the 3 year warranty we had a brand new machine within 20 days, 15 dollars to send it out and 10 for them to ship it back to us, i think is reasonable, as for the machine itself others have mentioned the water dispenser tasted horrible, just wondering if they clean it out with vinegar once in a while and even change the filters, we have never had an issue, the whole family uses it every single day, the rep we spoke to on the phone was very pleasant and helpful also.
April 24, 2015