Rated 1 out of 5 by Jfav One more to the list
Well we are on our third plate.We were using it for the fifth time and what a surprise! The clip broke!!!! Their system of returns is annoying. I sent pictures of the broken pieces and they send an email wanting me to send the plate back so they can send me another plate. They do pay for postage but why I need to send the broken piece back so they can throw it away is a mystery. Just send another one. Its an obvious problem. Its not like I am stock piling them trying to bankrupt the company. We have a work around that I think I will start selling. You get a thick elastic band wrap it around the feet on the broken side and then around the handle of the bowl. Presto it works.
November 4, 2015
Rated 1 out of 5 by rm89 Horrible
We bought this popcorn maker about 2 1/2 years ago. It has been sent it for repair (under warranty) for the locking clips that hold the hot plate down to be replaced at least 4 times. Plus an entire replacement popcorn maker as our original model was discontinued. As far as we could ever tell it was just a different color, clips continue to break off. We are extremely gentle and careful when we use the machine because we know the clips break. The last time I called to have it repaired they just sent me two of the clips for us to repair it ourselves, after one use they broke again. Don't waste your money on this machine. The replacement on the clips under warranty is great if you never want to have your popcorn maker in your house. Makes great popcorn if only the machine wasn't constantly broken.
August 26, 2015
Rated 1 out of 5 by cmcginc Handle clips
Makes great popcorn, but has the same handle clip breaking problem mentioned in the other reviews (shears off at the bottom). Either the part design or the plastic used for the clip is not up to the task it was designed for.... for any length of time.
October 11, 2015
Rated 1 out of 5 by mygrrls I got this about 6 months ago and used it maybe a half a dozen times and the clips that hold the plate down have broken. Now it's completely useless. Extremely frustrating as it did make good popcorn.
August 25, 2015
Rated 1 out of 5 by CheboBerg Same problem as everyone else
Used the machine a few times and the red clips that hold that heat plate have broken off. Would be a great product otherwise. I've submitted a warranty claim, we'll see how it's handled.
Cuisinart.. please think of recalling this product and fixing the issue!
June 29, 2015
Rated 1 out of 5 by Robf Don't waste your money
Not worth the money that this costs. Within a month the clips broke holding the plate down, sent in for warranty, the next one broke after about a month and a half. Not worth the trouble to get another plate as they have not fixed the problem anyway. Would be a good unit if it was built properly
June 19, 2015
Rated 4 out of 5 by CRJohnson Great Title
I bought this six months ago and we use it 2 or 3 times a week. It's a little slow to start popping but the popcorn is always great when it is finished, and no burnt popcorn. Because it is tall and slim it fits on my countertop nicely and it is so easy to use and clean when finished.
May 24, 2015
Rated 1 out of 5 by Popcorn family Not worth the money
we had got this machine as a Christmas gift and was excited to use it, only to have it work for about a couple of weeks and the red clips broke off. Now we have to hold it down to make it work.
January 28, 2015