I purchased this ring in November 2015. It now has 2 broken prongs on the center set of the middle ring. Can I get it replaced? I love the ring, I just don't want to lose the center set.
This item comes with a lifetime warranty. If you have already purchased the warranty, it includes the following:
Provides free repairs including shipping costs for the lifetime of the original owner/purchaser. It covers all damage from normal wear and tear, including cracked, chipped or scratched gemstones, loss of stones due to defects of setting, broken or kinked chains, bracelets or clasps. If your item cannot be repaired, you will be reimbursed for the purchase price of the item.The Jewelry Care Plan provides you the purchaser with a lifetime of complete coverage offering unlimited FREE repair for damages to your jewelry item which result from normal wear and tear. If your item cannot be repaired, you will be reimbursed the purchase price for your jewelry item. If you have questions or you are in need of repair on a JCPenney jewelry item, please call, NEW Customer Service Companies, Inc., at 1-866-212-1971, twenty-four hours a day, seven days a week, for assistance on how to proceed with your repair.
Date published: 2016-07-21