FAQ

• What is a Furniture Stain Protection Plan?
• How long does the Furniture Stain Protection Plan last?
• What is No Claim ? No Worry?
• How does the program work?
• How to Obtain Warranty Service?
• When will I receive my Furniture Stain Protection Kit?
• What is a Mattress Stain Protection Plan?
• How long does the Mattress Stain Protection Plan last?
• How does the program work?
• What?s covered by the Mattress Stain Protection Plan?
• How to Obtain Warranty Service?
• When will I receive my Mattress Stain Protection Plan Kit?
• What is a JCPenney Purchase Protection Plan?
• How does Service work under the Purchase Protection Plan?
• How do I purchase a JCPenney Purchase Protection Plan?
• What do I do if my covered JCPenney product requires service?
• What is covered by my JCPenney Purchase Protection Plan?
• When will I receive my Protection Plan contract?

What is a Furniture Stain Protection Plan?

The Furniture Stain Protection Plan provides piece of mind regarding most accidental stains, burns, cuts, scrapes, or water marks on covered fabric, leather or wood merchandise, the kinds of things that happen in day to day life that the manufacturer’s warranty never covers.
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How long does the Furniture Stain Protection Plan last?

The Furniture Stain Protection Plan lasts 5 years from the date of delivery.

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What is No Claim ? No Worry?

With your purchase of the 5 year NO CLAIM – NO WORRY Furniture Care Plan, if you do not initiate a claim during the 5 years for which there is service, you will be eligible to receive a certificate valued at the original Furniture Care Plan price, good towards the purchase of new furniture, at JCPenney Stores nationwide.
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How does the program work?

If your new furniture covered by this Limited Product Warranty becomes accidentally stained or damaged during normal residential use, and you cannot correct the stain or damage using the provided products and/or procedures, we'll clean, repair or replace the affected portion or the complete item with the same or a similar item having a retail purchase price less than or equal to the original purchase price of the affected item.

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How to Obtain Warranty Service?

To obtain service, the owner must report the incident within seven (7) days from the date the stain or damage occurs at the toll free number of 1-877-844-1763. Please have your invoice and warranty certificate available when calling.
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When will I receive my Furniture Stain Protection Kit?

You will receive the Furniture Stain Protection Kit with the warranty certificate included within two (2) weeks from date of delivery. 
 

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What is a Mattress Stain Protection Plan?

The Mattress Stain Protection Plan provides protection from stains which can occur in normal residential use when used in conjunction with the provided BedGard Mattress Protector.
 

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How long does the Mattress Stain Protection Plan last?

The Mattress Stain Protection Plan provides coverage for 10 years from the date of delivery.
 

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How does the program work?

If your BedGard Mattress Protector becomes permanently stained, we'll replace it. If the mattress is stained through the BedGard Mattress Protector and the stain cannot be removed using the products and procedures we provide, we'll send a professional to clean the stain. If the stain can't be removed, we'll provide a merchandise voucher to use toward the purchase of a mattress of equal value.

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What?s covered by the Mattress Stain Protection Plan?

• Stains caused by household food or beverage
• Stains from human and pet saliva, urine, stomach fluid, or blood
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How to Obtain Warranty Service?

Call within seven (7) days of occurrence of the stain at the toll free number of 1-877-844-1763. Please have your invoice and warranty certificate available when calling.
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When will I receive my Mattress Stain Protection Plan Kit?

You will receive the Mattress Stain Protection Plan Kit with the warranty certificate within two (2) weeks from date of delivery. 

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What is a JCPenney Purchase Protection Plan?

JCPenney Purchase Protection Plans extend the manufacturers’ warranty on product repair and/or replacement, adding value to the product and extra life to the warranty. With a JCPenney Purchase Protection Plan, you’ll have access to 24-hour, toll-free customer service and an extensive national network of independent service centers.  No co-pays or deductibles are required, and the Plan is transferable if you decide to sell your product before the plan expires.
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How does Service work under the Purchase Protection Plan?

First, contact the JCPenney Purchase Protection Plan administrator through the toll-free customer service line for basic troubleshooting and referrals.  JCPenney Purchase Protection Plan provides three unique plan types with different procedures.  Plan types available depend upon product purchased. Below are details on how each plan type works:
 
Replacement Service:
Should the JCPenney Purchase Protection Plan toll-free customer service determine that a replacement is necessary, the Plan will provide materials to ship the defective product to the address specified for inspection. The Plan will pay for all shipping expenses. After we determine that the product is defective, the JCPenney Purchase Protection Plan will issue a JCPenney Gift Card for a replacement product. At that time your contract will be considered fulfilled.
 
Repair Service (Carry-in):
 
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How do I purchase a JCPenney Purchase Protection Plan?

Products eligible for the JCPenney Purchase Protection Plan will show the option to purchase the plan on the product page.   The type of plan offered will vary by product.

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What do I do if my covered JCPenney product requires service?

Call the toll-free number at 1-800-482-4774.  Explain the problem and the customer service representative will assist you in obtaining authorized service.  NOTE:  Unauthorized repairs may void this contract.
 

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What is covered by my JCPenney Purchase Protection Plan?

All parts and all labor charges are covered.  There are no co-pays and/or deductibles required to receive service on the product.
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When will I receive my Protection Plan contract?

You will receive a welcome packet that includes your terms and conditions, contract number, and other pertinent information within two weeks of plan purchase.
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