FAQ
- What is the jcpenney jewelry/watch care plan?
- How does a jcpenney care plan work?
- Are there any hidden charges?
- What happens when my jcpenney jewelry/watch care plan expires?
- What does the lifetime jewelry care plan valuable protection include?
- What does the lifetime jewelry care plan for gemstones and diamonds cover?
- What added benefits are there for the lifetime jewelry care plan?
- What does the lifetime jewelry care plan not cover?
- What does the two-year jewelry care plan valuable protection include?
- What does the two-year jewelry care plan for gemstones and diamonds cover?
- What added benefits are there for the two-year jewelry care plan?
- What does the two-year jewelry care plan not cover?
- What does the two-year watch care plan include?
- What added benefits are there for the two-year watch care plan?
- What does the two-year watch care plan not cover?
- after you purchase a watch or jewelry item, you will receive a care plan contract explaining the following:
- at any time during the period of coverage if your item is in need of repair, simply call 1-866-212-1971. Our customer-care representatives will then explain how to send your item in for repair.
- next, you will receive a prepaid mailing label
- after you receive the label, send the item in for repair
- once your item is repaired, it will be sent back to you
- if your jewelry or watch cannot be repaired, you will be reimbursed for the purchase price of the item plus tax
- the jcpenney service depot will determine whether your item can be repaired or if you will be reimbursed the purchase price
- the jewelry care plan is renewable
- the watch care plan is not renewable
- broken, worn or bent prongs
- stretched or broken pearl strands
- cracked or thinning ring bands
- kinked chains and broken clasps
- broken earring posts or backs
- cracks, chips or scratches
- loss of gemstones due to defects in settings
- if your jewelry is beyond repair, we will reimburse you with a jcpenney gift card
- first time ring sizing, and one subsequent resizing
- quality repairs are available at all jcpenney stores
- lost or stolen items including loss of pendants and charms on a chain
- customer abuse
- watches (see 2 year watch care plan)
- broken, worn or bent prongs
- stretched or broken pearl strands
- cracked or thinning ring bands
- kinked chains and broken clasps
- broken earring posts or backs
- cracks, chips or scratches
- loss of gemstones due to defects in settings
- your “two-year” coverage is renewable after two years
- second sizing on rings
- if your jewelry is beyond repair, we will reimburse you with a jcpenney gift card
- lost or stolen items including loss of pendants and charms on a chain
- customer abuse
- movement failure
- crystal scratches or breaks
- case or bezel damage
- broken watchbands
- broken band, stem or crown
- broken clasps
- water damage to water-resistant watches
- if your covered watch is beyond repair, we will reimburse you with a jcpenney gift card
- quality repairs and professional cleanings are available at all jcpenney stores with jewelry departments
- battery replacement
- customer abuse
What is the jcpenney jewelry/watch care plan?
The jcpenney jewelry/watch care plans offer comprehensive protection from normal wear and tear on your jewelry or watch item from the date of purchase.
back to top
How does a jcpenney care plan work?
Are there any hidden charges?
All parts and all labor charges are covered under the care plan. There are no co-pays or deductibles required to receive service on the product.
back to topWhat happens when my jcpenney jewelry/watch care plan expires?
What does the lifetime jewelry care plan valuable protection include?
Normal wear & tear damage:
What does the lifetime jewelry care plan for gemstones and diamonds cover?
What added benefits are there for the lifetime jewelry care plan?
What does the lifetime jewelry care plan not cover?
What does the two-year jewelry care plan valuable protection include?
Valuable protection includes: normal wear & tear damage
What does the two-year jewelry care plan for gemstones and diamonds cover?
What added benefits are there for the two-year jewelry care plan?
What does the two-year jewelry care plan not cover?
What does the two-year watch care plan include?
What added benefits are there for the two-year watch care plan?
What does the two-year watch care plan not cover?