2-year watch care plan for
This item has a
repair; 5 years
included with purchase.
Provides free repairs including shipping costs for two years from the date of purchase.
It covers damage from normal wear and tear not covered by the original manufacturer's warranty, including crystal scratches or breaks; case or bezel damage; broken or discolored bands.
If your item cannot be repaired, you will be reimbursed for the purchase price of the item.
The original product warranty covers parts and labor for 60 months (5 Years) from the date of purchase.
The Watch Care Plan provides complete coverage for two years with FREE repairs or reimbursement of damage resulting from normal wear and tear not covered by the manufacturer's warranty. It allows for unlimited repairs to your Watch during the term of the Care Plan.
If your watch cannot be repaired, you will be reimbursed the purchase price for your watch.
If you have questions or you are in need of repair on a watch purchased from JCPenney, please call NEW Customer Service Companies, Inc., at 1-866-212-1971 for assistance on how to proceed with your repair.
For additional information on Jewelry Care Plan or Frequently Asked Questions please click here.
warranty ref #: warrN3818
2-year watch care plan for
N3818 N3818 SUB 051 (1 OF 2) DECEMBER 19, 1991 FIVE YEAR LIMITED WARRANTY (VALID IN U.S. ONLY) CITIZEN WATCH COMPANY OF AMERICA INC., WITH SERVICE HEADQUARTERS AT 8506 OSAGE AVENUE, LOS ANGELES, CA 90045 ("COA") WARRANTS THIS WATCH (EXCEPT THE CASE, CRYSTAL, BRACELET, STRAP, OTHER APPEARANCE PARTS AND POWER CELL) TO BE FREE OF DEFECTS IN MATERIAL AND WORKMANSHIP AND TO MEET THE TIMEKEEPING ACCURACY SPECIFICATION IN THE INSTRUCTION MANUAL FOR A PERIOD OF FIVE (5) YEARS FROM THE DATE OF ORIGINAL RETAIL PURCHASE IN THE UNITED STATES. IF THE WATCH EXHIBITS A DEFECT IN NORMAL USE, COA WILL AT ITS OPTION, EITHER REGULATE, ADJUST, REPAIR, OR REPLACE THE MOVEMENT, AS NECESSARY, FREE OF CHARGE WITHIN A REASONBABLE TIME AFTER THE WATCH
IS RETURNED DURING THE WARRANTY PERIOD (A) IF IN PERSON TO THE NEAREST UNITED STATES SERVICE CENTER (LISTED ON PAGES 3 AND 4) OR (B) BY INSURED MAIL OR OTHER CARRIER TO COA'S SERVICE HEADQUARTERS. AS A CONDITION TO ANY WARRANTY SERVICE OBLIGATION, THE WARRANTY CARD WITH ALL ESSENTIAL PARTICULARS FILLED IN BY THE UNITED STATES RETAILER FROM WHOM THE WATCH WAS PURCHASED MUST ACCOMPANY THE WATCH WHEN PRESENTED FOR WARRANTY SERVICE. THIS WARRANTY DOES NOT COVER: (A) DAMAGE, ACCIDENTAL OR OTHERWISE, TO THE WATCH WHILE IN THE POSSESSION OF A CONSUMER NOT CAUSED BY A DEFECT IN MATERIAL OR WORKMANSHIP. (B) DAMAGE CAUSED BY CONSUMER MISUSE, TAMPERING, OR FAILURE TO FOLLOW THE CARE AND SPECIAL HANDLING PROVISIONS IN THE INSTRUCTION MANUAL. (C) DAMAGE TO THE FINISH OF THE CASE, CRYSTAL, BRACELET, STRAP OR OTHER APPEARANCE PARTS CAUSED BY WEAR.
(D) MOISTURE DAMAGE TO A WATCH NOT MARKED "WATER RESISTANT" ON THE CASE BACK (E) DAMAGE CAUSED BY THE CONSUMER'S FAILURE TO HAVE THE WATCH SERVICED AT THE CONSUMER'S EXPENSE IN ACCORDANCE WITH THE FOLLOWING SCHEDULE OF REGULAR MAINTENANCE. (1) POWER CELLS MUST BE REPLACED IMMEDIATELY WHEN POWER IS LOST (2) WATER RESISTANT WATCHES SHOULD BE TESTED AND RESEALED EVERY THREE YEARS OR WHENEVER THE BATTERY IS REPLACED, WHICHEVER COMES FIRST (F) DAMAGE CAUSED BY REPAIRS OR ALTERATIONS OF THE WATCH BY ANYONE OTHER THAN ONE OF THE WORLDWIDE SERVICE CENTERS LISTED IN THIS BOOKLET. ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANT- ABILITY, ARE LIMITED TO THE FIVE (5) YEAR DURATION OF THIS EXPRESS LIMITED WARRANTY. COA DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES AND IN NO EVENT SHALL COA'S LIABILITY EXCEED THE RETAIL VALUE OF THE WATCH FOR BREACH OF ANY WRITTEN OR IMPLIED
N3818 (2 OF 2) WARRANTY WITH RESPECT TO THIS WATCH. SOME STATES DO NOT ALLOW (A) LIMITATIONS ON THE DURATION OF ANY IMPLIED WARRANTY AND/OR (B) THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND/OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. CITIZEN WATCH COMPANY OF AMERICA SERVICE HEADQUARTERS 8506 OSAGE AVENUE LOS ANGELES, CA 90045