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gift cards + e-gift cards

JCPenney gift cards are the perfect gift for every occasion. JCPenney gift cards come in two forms: plastic and electronic.
 
 
plastic JCPenney gift cards
 

Are mailed to you and usually arrive in about a week after ordering. At this time, plastic JCPenney gift cards are only available to domestic U.S. customers.
  • Gift cards can be redeemed for merchandise or services 9 excluding the purchase of gift cards or e-gift cards) at jcpeney.com or at a JCPenney store in U.S. or PR.
  • They may also be purchased in our stores.
  • Gift cards can be reloaded with additional funds at your local JCPenney store and used again. 

 

 
e-gift cards
 

Can be sent immediately or on the scheduled delivery date of your choice. You can add a personal message and even a photo or video. Have the e-gift card e-mailed to the recipient—or to yourself if you'd rather print it out and present it in person.
  • E-gift cards can be purchased from CashStar on a partner site. Just click on the e-gift card option.
  • E-gift cards can be redeemed at jcpenney.com and in JCPenney stores in the U.S. or PR for merchandise and services (excluding the purchase of gift cards or e-gift cards).
  • You'll receive an email confirming delivery and another one once the e-gift card has been viewed
  • If the e-gift card goes un-viewed for 15 days after delivery, you'll receive a message with options for resolving.
  • If an e-gift card e-mail is returned due to an incorrect recipient e-mail address, Cash Star will attempt to contact you.
  • If you suspect the recipient did not receive his/her e-gift card, please contact CashStar customer support at  1-855-857-9331.
  • At this time e-gift cards cannot be reloaded.
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terms and conditions
   
  • Redeemable for merchandise and/or services (excluding the purchase of gift cards or e-gift cards) at JCPenney stores in the U.S. and PR and at jcpenney.com. Not redeemable for cash, except where required by law.
  • May not be used to pay on credit card accounts.
  • JCPenney gift cards/e-gift cards may not be returned.
  • E-gift card orders can be cancelled up to the day before the delivery date by contacting CashStar Customer Support at 1-855-857-9331
  • Lost, stolen or damaged JCPenney gift cards and stolen or copied e-gift cards may be canceled and replaced with a new gift card/e-gift card for the then remaining balance upon proof of purchase as required by JCPenney. For plastic gift cards, contact your local JCPenney store for details or contact jcpenney.com for assistance at 1.800.322.1189. For e-gift cards, the purchaser's confirmation email is required; contact CashStar Customer Support at 1-855-857-9331 for assistance.
  • JCPenney gift cards/e-gift cards have no expiration date.
  • JCPenney gift cards/e-gift cards are not redeemable on other web sites
     
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how to use your JCPenney gift card or e-gift card
 
  
  • To place an order online, shop www.jcpenney.com, select "gift card/e-gift card" as your payment option during checkout.
  • To place your order by telephone, call 1.800.222.6161 tell the representative that you are paying with a JCPenney gift card or e-gift card and then provide the card number and ID number.
  • To purchase items at a JCPenney store, present your JCPenney gift card or JCPenney e-gift card e-mail to sales associate at time of purchase.

 

If your purchase exceeds the amount available on the JCPenney gift card or e-gift card, another method of payment will be required for the difference. After completing your purchase, any unused balance will remain on your JCPenney gift card or e-gift card for future purchases.

To check the balance on your JCPenney gift card or e-gift card click here or call 1.800.294.8804 and enter you jcp gift card number when prompted. You may also check the balance on your e-gift and by following the instructions below your e-gift card, on the page linked from the email message which notified you of your e-gift card.

Record your card and ID number in a safe place in case of loss, damage, or theft.

 

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