J. C. Penney Corporation, Inc. Privacy Policy (rev. 08/22/12) |
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The following Privacy Policy describes the information and privacy practices for jcp retail stores and jcp.com
See "Changes To This Policy" for a description of the most recent revisions. |
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at jcpenney your privacy is a priority
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We value the trust you place in jcpenney. Accordingly, we want you to understand what information we collect about you, how we use it, and the safeguards we have in place to protect it.
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table of contents
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Whenever you shop in our stores, or at jcp.com, we obtain from you the information we need to complete your transaction. This information may include your name, address, telephone number, driver's license number, birth date, and email address. If you use a credit or debit card or pay by check, it will include your account number.
If you register with jcp.com or sign up to receive mobile or email updates from jcpenney, we will collect the information you submit.
If you choose to use or participate in one of our various services, promotions, programs, surveys, sweepstakes or clubs, we may collect additional information about you.
From your transactions and other interactions with us, we obtain information concerning the specific products or services you purchase or use.
We may also obtain information about other people from you. For example, if you order a gift to be delivered directly to a friend, you would need to give us the friend’s name and address.
We receive information from other companies. For example, if you have a jcpenney credit card, we receive application and account information from GE Capital Retail Bank (GECRB), the company that owns and administers jcpenney credit accounts (see the "your jcpenney credit account" section of this policy for additional information).
We also collect consumer information from third-party providers in order to improve the accuracy of our customer database or increase our understanding of our customers. For example, we get updated addresses from the National Change of Address (NCOA) service, licensed by the U.S. Postal Service, to assist us in having the correct addresses for our customers.
We work with certain websites to present advertising to known groups of our customers when they visit those websites. This practice, referred to as "data matching" is facilitated by a third-party service provider for jcpenney and the advertising website. This practice avoids direct sharing of any personal data with the advertising website. Data received back through this process is used to analyze the effectiveness of such advertising to groups of customers.
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We use the information we collect for various purposes, including:
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| safeguarding the information we collect |
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Whether you are shopping online or in our stores, protecting your personal information is important to us. We have appropriate physical, technical and procedural safeguards in place to secure the personal information we collect from you.
We limit the information we provide to outside companies to only information we believe is appropriate to enable them to carry out their responsibilities under our contracts or to offer you their products and services. We contractually require that they have appropriate information security safeguards, and that the information provided be used only for the specifically authorized purpose.
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| your choices regarding the use of the information we collect |
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postal mail
If you are currently receiving promotional email offers and updates from jcpenney, you may unsubscribe at any time.
You can click on the hyperlink shown in jcp.com email offers and follow the instructions. If you have registered on jcp.com, you can cancel your email subscription by accessing jcp.com, then:
You may also write to us at J. C. Penney Corporation, Inc., P.O. Box 10001, Dallas, TX 75301-7311, Attention: Corporate Customer Relations,
Please note that even if you unsubscribe from promotional email offers and updates, we may still contact you by email for transactional purposes. Some examples are communications regarding your order status, jcp rewards if you are a member, customer service inquiries, service or reminder notices, and recalls.
If you are currently receiving marketing text messages from jcpenney, you may tell us to stop sending them by using the opt-out functionality contained in the next marketing text message you receive. After we receive your opt-out, we will send you a final text message to confirm the opt-out.
sharing with other companies
Please let us know by:
notice to California residents - your California privacy rights Under California law, a California resident with whom jcpenney has an established relationship has the right to request certain information with respect to the types of personal information jcpenney has shared with third parties for their direct marketing purposes, and the identities of those third parties, within the immediately preceding calendar year, subject to certain exceptions. All requests for such information must be in writing and sent to: J. C. Penney Corporation, Inc., P.O. Box 10001, Dallas, TX 75301. Attention: Corporate Customer Relations. This same California law permits jcpenney to provide you, in response to your written request, with a cost-free means to choose not to have your information shared rather than providing the above described information. You may exercise that choice by any of the means described under “sharing with other companies”.
updating your jcpenney contact information You can update or correct your name, address, telephone number, or email address by:
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You can update or correct your name, address, or telephone number for your jcpenney credit account, or check the status of your account by:
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Secure Socket Layering (SSL) technology is used to encrypt your credit or debit card information, including the account number, while it is transmitted over the Internet from your computer. SSL is an industry standard technology for secure online transactions.
If unauthorized charges (as determined by your card issuer) are made on your credit or debit card as a result of purchases made on jcp.com utilizing our secure servers, jcpenney will reimburse you for up to $50 of any amounts you are required to pay by the card issuer. Also, under the Fair Credit Billing Act, your credit card provider cannot hold you liable for more than $50 of unauthorized charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but many debit card issuers voluntarily apply the $50 limit to their cards as well.
cookies- We or our service providers use "cookies" to collect and analyze information about your browsing and buying activity on our site. A cookie is a small data file stored by your web browser on your computer. When you arrive at jcp.com, cookies allow us to recognize you by an identification number in the cookie with the information that you as a customer have provided us. If you register with us at jcp.com, your e-mail address is saved in your cookie. We do not store your name (unless it is part of your email address), street address or credit card number in your cookie.
Cookies allow us and our service providers to understand how you clicked to our site and what pages you click on during your visit to our site. Knowing how you prefer to shop allows us to improve your shopping experience and speed your checkout process.
Accepting cookies through your web browser is your personal choice. If you use the privacy settings on your web browser to disable cookies, you can still browse jcp.com, but you may not have as exceptional a shopping experience as one that is specifically tailored to your needs. However, if you block cookies you will not be able to make a purchase on jcp.com.
web beacons - A “web beacon” (also called a pixel tag or a clear gif) is a tiny graphic image placed on web site pages or in our emails that allows us to determine whether you have performed specific actions. When you access those pages or open email messages, the web beacons generate a notice of that action to us, or our service providers. We use that information to analyze what our visitors like to do on our site and the effectiveness of our features and advertising, as well as interactions with our e-mail advertising. jcpenney uses service providers to assist in the collection and analysis of this information. The service providers that assist us with our e-mail advertising may access your e-mail address through these web beacons in connection with the services they perform for us. For example, they may look to see if you received an email message from us prior to making a purchase on jcp.com. Our contracts with our service providers require them to limit their use of such information to the purposes authorized by us.
coremetrics – Coremetrics furnishes services to jcpenney that assist in the collection and analysis of your browsing and buying activity on jcp.com. To perform some of these analytical services, Coremetrics collects information from a cookie placed by jcp.com. You may choose to opt-out from this data collection. Your choices with respect to this data collection are set forth below. The Anonymous Visitor setting will apply to you unless you choose to opt-out.
other web site analytics services - Google Analytics and Omniture provide services that analyze information regarding visits to certain portions of jcp.com that are operated for us by third parties, such as our Sports Fan Shop, Bali, and Levelor blinds and shades, and personalized jewelry pages. They use cookies and web beacons to collect this information.
online behavioral advertising – We use third-party advertising companies to serve advertisements (e.g. banners or links) on our behalf on other web sites, and to perform tracking and reporting functions for jcpenney with respect to our advertisements. These advertising companies use information about your visits to jcp.com and the web sites upon which we advertise to serve our advertising to you, including advertising targeted to your interests. In the course of serving our advertisements to you, a unique third-party cookie may be placed on or recognized by your browser. In addition, we may use web beacons, provided by third-party advertising companies, to help manage our online advertising. These web beacons enable us to recognize a browser’s cookie when a browser visits our site and to learn which advertising brings visitors to jcp.com. To learn more about these third party advertising practices, cookies, and how to “opt-out” of online behavioral advertising programs run by members of the Network Advertising Initiative, please go to http://www.networkadvertising.org/managing/opt_out.asp If you opt-out, you may continue to see or receive online advertising from jcpenney, however, this advertising may not be as relevant to you.
We collect non-personal information about how users navigate through our web site. We aggregate this information in order to improve our site, and we may share this information with our affiliates or other outside companies. This aggregated information does not include individual names or personal data, so it does not identify you or any other customer.
We do not knowingly collect personally identifiable information from children under the age of 13 on our web site.
While visiting jcp.com, you may link to other web sites. Other sites have their own policies regarding privacy. When you provide personal information at one of those sites, you are subject to the site operator’s privacy policy, not the jcpenney privacy policy. We encourage you to read that policy before submitting any personal information.
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| international customer privacy |
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jcpenney has contracted with Borderfree, Inc. (“Borderfree”) to facilitate the sale and fulfillment of online purchases that our customers choose to ship internationally (an “international order”).
When you place an international order, you will submit personal information (e.g. your name, email address, billing address, and shipping address) and other order-related information to jcpenney through and to servers located in the United States. If you also choose to create a jcp.com account, any personal information you provide will also be transferred to jcpenney through and to servers located in the United States. Please note that United States law may not provide a level of data protection equivalent to the laws in your home country. This privacy policy applies to any personal information you furnish jcpenney in connection with international orders, your jcp.com account or otherwise.
jcp will then share your international order information, including personal information about you, with Borderfree for the purpose of facilitating ordering and shipping internationally. Borderfree will process personal information about you in accordance with its privacy policy . Borderfree has agreed not to sell, transfer, or otherwise use your information other than for processing international orders and shipments.
By placing an international order, you acknowledge and agree that jcp will transfer personal information about you to Borderfree, and acknowledge that your financial transaction and shipment will be processed by Borderfree. During the checkout process, you will be presented with Borderfree’s terms and conditions and privacy policy. You must agree to them to receive the product(s) you ordered.
Once your order is approved, jcpenney will ship it to Borderfree. Simultaneously, Borderfree will purchase the product(s) you ordered from us, which allows them to take title to the product(s), bill your credit card, collect and remit any duties and taxes to the appropriate taxing authorities and arrange for the product(s) to be delivered to you. In this process, Borderfree makes the sale to you as the merchant of record.
Customers shipping internationally who wish to:
should email us at privacy@jcpenneyeservices.com
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| changes to this policy |
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This policy was last updated August 22, 2012
We may change our privacy policy from time to time. When considering any change, your privacy will remain a priority. If we change our privacy policy in the future, we will let you know by posting the updated policy at this website. We encourage you to check our policy periodically. You can tell if it has changed by checking the revision date that appears at the beginning of the policy. If you would like further information, or have any questions about our privacy policy:
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©jcp Media Inc., 2013. All Rights Reserved
