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returns

If for any reason you're not satisfied with your purchase, please contact us at the link belowand include your order number and reason for returnWe will provide you with a return authorization label and instructions on how to ship the item(s) back. International orders must be returned via Borderfree and must be authorized using a return authorization label.

international@jcpenneyeservices.com

 

Borderfree will refund the merchandise price, shipping charges, and the duties (or custom tariffs), VAT and/or taxes originally paid for the returning item in the same currency and using the same exchange rate as your original order. Return shipping and handling fees will be deducted from your refund.  

You will be refunded for the products being returned once we process the contents of the received parcel(s). 

Returns can be made any time.

 

return authorization label

Contact a jcp customer service team member before returning any item. Email us at the link below, and include your order number and reason for return.  We will send you a return authorization label and provide you more information on where to send your item. You must send back the item along with the return authorization label for us to be able to process your return and refund your amount.  Return shipping and handling fees will be deducted from your refund.

Please be sure to include your return authorization label when returning an item, so we can identify the return as yours.  Without the return authorization label, we will not be able to process your return and your item will not be returned to you.

international@jcpenneyeservices.com

 

returning a product to a jcp store

Unfortunately, international orders may not be directly returned to a store.  Please follow instructions above to obtain a return authorization label.

 

exchanging an item

Unfortunately, items purchased for international shipping may not be exchanged.

 

returning a gift

To return a gift, you must contact our customer service team by emailing us at the link below:

international@jcpenneyeservices.com


 
 
  

 
  
 

 

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