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shipping information

shipping rates & options in the 48 contiguous United States

Shipping and Handling charges are based on the subtotal of your order and the shipping method selected. Special promotions and offers may reduce or eliminate shipping charges, however handling charges may still apply.

   

Get 4-7 business day delivery to your home, office, or dorm, anywhere within the 48 contiguous United States, or select express delivery to get your order faster!

 

For information on shipping orders internationally, please see our international shipping page.

  

purchase amount

home delivery*

store delivery**

standard

4-7 business days

express

3 business days

express

2 business days

standard

4-7 business days

up to $24.99 $8.95 $15 $25 $2.95
$25.00-$74.99 $8.95 $15 $25 free
$75.00-$98.99 $8.95 $25 $35 free
$99.00-$149.99 free $25 $35 free
$150.00 and above free $35 $45 free 

*Excludes truck-delivered items.

**Excludes manufacturer-shipped and truck-delivered items.

 

Oversized Item Surcharge: To ensure your order reaches you safely, additional oversized item surcharge may apply to some heavy or bulky items due to size, weight or special handling required. This item surcharge is in addition to standard shipping rates.

 

4-7 business day delivery: 

Home delivery: most orders are shipped UPS or USPS. Usually, UPS will ring your doorbell then leave the package in a sheltered area. USPS will deliver the package in your mailbox if it fits, or put it by your door.

 

jcp store delivery: If you choose to have your item shipped to a jcp store or jcp express center, most orders are ready for pick-up in 4-7 business days

 

  • You will be contacted when your order arrives.
  • Your order will be charged to your payment card or account at the time it is shipped.
  • For your protection, please bring the payment card used for payment when picking up your order.  
  • Orders are held for 10 days only, so please call the store if you need extra time. After 10 days, merchandise is returned and your card or account credited for the purchase price of the items (shipping and handling charges are non-refundable).
  • Find the jcp store nearest you with our store locator

 

3 business day delivery:

Home delivery only: for orders placed prior to 6:00pm CST.  Orders are shipped UPS. UPS will ring your doorbell then leave the package in a sheltered area. 

 

2 business day delivery:

Home delivery only: for orders placed prior to 6:00pm CST.  Orders are shipped UPS. UPS will ring your doorbell then leave the package in a sheltered area.

 

gift delivery

Some items are shipped in original manufacturer boxes and the product may be displayed on the carton. jcp offers gift boxes or bags for most of our products.

Plastic jcp gift cards are sent by USPS and usually arrive a week after ordering. e-gift cards are emailed to you, within about 12 hours. Learn more about jcp gift cards/e-gift cards here.

 

manufacturer-shipped items

Manufacturer-shipped items are sent to you directly from the manufacturer, and may take extra delivery time. Check the item’s product page for estimated delivery time or call customer service at 1.800.322.1189 for more information.

 

trucked furniture and other large items

Some heavy or bulky items cannot be delivered via UPS, USPS or FedEx. These items are delivered via truck. Additional delivery charges of up to $125 may apply and will be reflected at checkout. We will deliver every trucked item in your order to one location whether that is your home, office, dorm, or a jcpenney store, regardless of the number of items. Ordering a mattress? Great news—the cost of delivery is included in the price; no additional fees are required to deliver to your home. Does not apply to crib mattresses. You will be contacted 7 to 14 business days from the time your item is shipped to schedule a delivery appointment. Please check the item’s product page for specific delivery methodology. 

 

jcp vip delivery 

With items delivered via jcp vip delivery, we don't just drop your furniture at the door. We pre-inspect the item before it's delivered, making sure it's perfect for you. Then our experienced vip delivery service team will deliver your new furniture inside your home, where they’ll carefully unpack each item, place it in your room of choice, and assemble as needed. Our vip delivery service team will also remove all packing materials, leaving you with nothing but a beautiful room and your new furniture.


jcp vip delivery service experts will: 

              - wear shoe covers to protect your floors
              - use blankets during transit
              - remove any remaining furniture packaging from your home
              - wipe down merchandise for a clean finish
              - connect you with the customer service team, just in case you have questions

 

Ordering a mattress? The cost of delivery is included in the price; no additional fees are required to deliver to your home.

 

room of choice service

Items delivered via room of choice service will be delivered in their original packaging to a room of your choice, and you can take it from there—pre-inspection and assembly not included.

  

other

All other trucked items are not eligible for jcp vip delivery or room of choice service. These items will be delivered to your door, and you can take it from there­—pre-inspection and assembly not included.