Rated 1 out of 5
by Chrissy Terrible
My husband and I purchased 2 of the larger sofas because we really liked the modern look. While I will say they are comfortable, we only had them for 2 months when an arm rest broke. Then one of our friends sat on the sofa and it broke again in another area . It was embarrassing for us and our friend. It's also pilling everywhere which makes them look old and dirty.
We had paid extra for a warranty so I called JCP and told them about BOTH of the breaks. After weeks they sent someone out and he only repaired the arm rest and told us that he was only told about the arm rest and we would have to put in another order to have him fix the other sofa.
These are sofas. They are meant to be sat on. For them to be breaking down after a few months is unacceptable. I usually am impressed by the quality of JCP items but this is NOT one of them.
July 11, 2015
Rated 5 out of 5 by Diane Keeps shape and comfortable
Everyone of these sofas is hand made I was told when ordering mine is fabulous it is now 1 year old and still looks like brand-new stylish comfortable yet firm
June 10, 2015
Rated 1 out of 5 by momtoallatwork Don't buy this!
we bought the sofa and loveseat 2 years ago. at first we loved it. the color was perfect and it fit in our small living room great. Then the cushions started sagging. we were able to get new ones that were supposed to be better but they weren't. this furniture is just awful. it's too bad because we really liked it. now after only 2 years we are getting rid of it and this time buying La-Z-Boy.
May 30, 2015
Rated 1 out of 5 by naturaltalent low quality sofa
We purchased a fabric possibilities track-arm sofa in geo fabric in Jan 2015. It was delivered 10 weeks later in Mar 2015.
What we like:
The fabric seems nice. Its polyester micro-fiber.
What we didn't like:
The construction and build quality of the sofa is extremely poor.
1) The bottom back has been stapled in several location rather than being stitched. Several staples have already popped out.
2) Several stitched seams on the sides were letting some of the foam seep out.
3) The pillow cushion foam insides were not lined (i.e. the cotton-like foam inside can be pulled out in strands)
March 23, 2015
Rated 1 out of 5 by CMS82 Disappointed!
I ordered this couch in the Lindy fabric (the most expensive option) and am so disappointed that within a few weeks, the couch started to pill so badly. Nearly a year later, it's an eyesore with the entire thing pilled and pulled. It looks dirty and worn! How could JCP sell a couch with fabric that is clearly not meant to be sat upon?! To boot, I'm the only one who sits on the couch, so it's not like there's a lot of wear and tear. I've tried sweater shavers which help a bit, but I shouldn't have to shave my couch! The color and look are fantastic, but that's just not enough when the fabric is so wrong. Such a bummer as I must live with it...I don't have a budget to replace a new couch annually!
December 23, 2013
Rated 1 out of 5 by Lcr7 Very poor quality
I have been impressed with JCP furniture in the past and had high hopes for this couch, but the quality is just not up to par. I completely agree with the 2 previous posts. We special ordered a large sectional in the Lindy fabric. We were very happy with it at first but the fabric soon pilled and the cushions started to sag. The outside of the cushions now seem 2-3 inches too big for the insert inside. We have had the couch 9 months and it looks worse than a couch we have had for 10 years! I end up rotating and flipping cushions to make it look somewhat decent. Very unhappy with this line of couches.
March 6, 2014
Rated 1 out of 5 by kcat1958 Don't Do It!
If you are thinking about buying this couch, don't. JCP has good furniture - got 2 chairs last year that I love - but this couch must be an exception. I also ordered this couch in the Lindy fabric and was very disappointed in the look. The real problem was with the cushions. They flattened out after 6 months. They never stayed in place, sliding every time one sat down. The back cushion became misshapen, also. Love JCP, hate this couch.
January 13, 2014
Rated 1 out of 5 by karenmary Worthless within a year
I purchased this couch 9 months ago. It is pilled all over, the back cushions are misshapen, the arm fabric is wearing out, and the seat cushions are sagging in the middle. Very disappointing. This is the first and last piece of furniture I ever buy from JCP.
March 23, 2014