Rated 1 out of 5 by rcmp USE A TRAY
We are on our second machine after the first leaked frequently, without warning and without any appreciable reason. We sent it back and in due time received a new machine, which now also leaks. It leaks more frequently when we load ground coffee than using beans but can go 4 or 5 times without a problem then leak for the next several uses...or not!
It makes good coffee but we lose a lot in the tray that we now rely on.
July 30, 2015
Rated 5 out of 5 by Lois V Excellent machine!
We are very pleased with this particular model vs the older version. They've done a good job of completely separating the water reservoir from the grinder so there is no build up of grounds due to moisture or condensation.
I had received another one that we barely used but stopped drawing water, still under warranty. I simply returned to to the manufacturer without any hassle was replaced. Well done & highly recommended.
August 7, 2015
Rated 2 out of 5 by Bluenose Should make better coffee
Makes poor coffee no matter how you program it. Suspect it over-heats the water and pumps it too fast. Is there any way to adjust the thermostat?
April 25, 2015
Rated 1 out of 5 by vicko63 TOO BAD I DIDN'T RETURN IT RIGHT AWAY
The design of the carafe is the worst ever! You cannot empty it without spilling the coffee all over. Hard to clean as well. The top of the carafe is hard to open, I guess sticks from the heat. I regret to buy it!
May 15, 2015
Rated 5 out of 5 by Coffeelover1 Can't Live Without It!
We have had this coffee maker for about 8 years - we use it everyday of the week - it's also gone through several adult parties as we like to entertain and have a large family and a few teenage kids parties and after prom parties where it's probably made 8 pots of coffee in a row without fail. It faithfully woke my daughter up at 6:30 every morning as she slept on the main floor :) That was her only complaint - the noise it made. However, the lovely fresh brewed coffee highly outweighs the noise. You'll need to make a few pots of coffee with it before you get the right strength control. But when you get it to where you like it, you'll never go back to a regular coffee maker. You'll also want to play around with different types of coffee. We are pretty particular and this coffee maker has not let us down no matter the type. My husband and I will never buy another type! Best ever.
May 26, 2014
Rated 2 out of 5 by Garpy No Longer Happy
We had one of these units for aprox 8 years and used it everyday. I made a mistake of trying to clean it out with CLR and it caused a leak so had to buy a new one. SAME one of course.
This new one is terrible. The chute has to be cleaned out for every use as it get plugged up unlike the first one which was not often.
The WORSE problem is that this one randomly leaks half or more of the coffee onto the counter-top causing a huge mess and NO COFFEE.
After 8 years of using the other one no-one can say we don't know how to use it. This one is clearly a faulty machine or they have changed the design somewhere
I would no longer recommend this product. I have had enough and will be looking into a new one (different brand though I'm sure)
January 3, 2015
Rated 5 out of 5 by rexhavoc A solid workhorse
We've owned this machine for 5 years and use it daily, sometime several batches. Works like a champ. The key I believe is to clean out the chute, the bottom of the hopper, and the top ring of the burr grinder after every hopper load. We use a plastic tool that looks like a hockey stick from a previous grinder to clean out the chute. Had to replace the rotating disk on top of the basket once, no problem getting parts on line.
The grinder is loud, but when set for a programmed time in the morning helps wake me up. That, and the delicious aroma of fresh ground coffee wafting through the house...
December 21, 2014
Rated 4 out of 5 by devon Suggestions for a Great machine............
Overall, we are very pleased with the machine but would suggest redesigning the pouring spout of the carafe. It is impossible to pour out the last 2 cups without leaving a mess on the kitchen counter. The coffee cools down very quickly and would stay hot much longer if the carafe were glass lined.
February 7, 2015