Rated 5 out of 5
by pastrychefNtrainin great product!
I LOVE making ice cream instead of buying it, and this product is perfect! I've used similar products in commercial kitchens, so I know how easy it is to use! It attaches effortlessly to KitchenAid mixer. Just keep it stored in the freezer when not in use so that it's always ready!
April 9, 2014
Rated 1 out of 5 by Candice Disapointed
I am sitting here getting ready for our family 4th of July celebration and was planning on surprising the family with some awesome homemade ice cream, however what I got instead was a freezer shelf full of blue goo, an ice cream base that is not freezing (due to no more cold blue goo inside of it) and then once I go to pour it out of the bowl I get blue goo in the ice cream. Needless to say, I am not a happy camper right now. I have used this item once since I have recievd it for a wedding gift 2 years ago and am now about on the verge of tears because of it. I am reading reviews from it now and am seeing that Kitcheaide does not seem to be very accomidating in exchanging this product. I am a long time faithful supporter of Kitchenaide and foodblogger/ vlogger and I can say right now that if this is not resolved in a favorable manner, my followers will not hear the end of it from me. I sure hope I am not further disappointed.
July 3, 2016
Rated 5 out of 5 by John M A great company that backs up their product
We were given this as a wedding gift in 2014. It was October so we were not able to use it until the following summer, 2015. We made wonderful ice cream with it. Blueberry, Peach, Bourbon Cherry, and of course plain vanilla. It was fantastic and we loved being able to enjoy ice cream made with simple ingredients. Imagine our dismay when we took it out and put it in the freezer only to find a small puddle of blue liquid on the bottom of the freezer. We followed all of the instructions to the letter so we called Kitchen Aid to see if they could do anything for us. I explained the timing, the fact that we had only used it for one season, that it was a wedding gift, and after answer a few question the agent ask me to hold for a moment to see what could be done. I fully expected her to come back and polity explain that it was too old to do anything about. However, she came back after only a minute, she apologized about it leaking, and informed me that they were sending us a new one free of charge. I was floored. Now I am sure this can't happen every time, and it should be know that we are on file as we own a lot of kitchen aid items and have tried to register them all. This was such a great example of above and beyond customer service. Thank You
July 20, 2016
Rated 1 out of 5 by Carlo M Stay away! Leaks blue liquid
My wife and I received this item as a wedding gift to be added to our collection of kitchen aid items (we have quite a few). Although this item was great at first, being able to make delicious ice cream only lasted a year as one day it started leaking blue fluid (it was all over one of our freezer shelves). We tried making ice cream anyways but it would not cool the mixture to the right temperature and ended up with a soupy cream instead. I would expect a higher quality product from KitchenAid. I would definitely suggest looking elsewhere for your ice cream making needs as the item is not worth the investment. I urge KitchenAid to solve this issue or at least extend the warranty as the leaking on our unit started a few months after the warranty expiration.
July 3, 2016
Rated 1 out of 5 by Ally Leaking blue coolant
I bought this product a few years ago and only use it twice this month and now after taking it out the freezer to use it, there was blue coolant running down the side of the bowl. I am so disappointed because I love kitchen aid products. This product is not cheap for an ice cream maker and for this to hapen is very unsatisfactory. There needs to be something done about this, too many customers are happening the same problem only to be told by customer service to buy another one at 10% discount.
July 20, 2016
Rated 1 out of 5 by Heather Blue Goo Leaking
I have used the product only a few times and it is leaking blue goo. I am very disappointed in the quality of the product. The product functioned wonderfully before the blue liquid started coming out. It appears that this might be an issue with the product, since I have read a number of other reviews that have had the same problem.
July 13, 2016
Rated 1 out of 5 by Mary leaking blue fluid
Received this as a present from our parents a few years ago. Have only used it a few times. Noticed a few drops of blue in the cabinet when I put it in the freezer. Took it out today and blue fluid is all over the bottom of the freezer. I had to pull everything out of the bottom drawer to clean it out. Made a huge mess. Very disappointed in something with the Kitchenaid name on it. And I'm afraid to tell my mother-in-law that I had to throw it out because I just saw what she must have paid for this. Shameful.
July 18, 2016
Rated 5 out of 5 by Mointhebend My family loves homemade ice cream!
I have had this ice cream maker bowl attachment and have thoroughly enjoyed it!! I have owned it for 6 years now and it hasn't failed me at all! I always store it in the freezer so it is ready to use when needed. If you read through the instructions thoroughly and maybe more than once, you will see how easy it is to use. You will not have firm ice cream immediately; it will need to go in the freezer for 6-8 hrs. to firm up. But the end result will be so worth it! My family truly loves the ice cream it produces!! Enjoy!!!
July 15, 2016