Rated 3 out of 5 by Sandy Disappointed
I just used my luggage set on a 8 day cruise. Upon its arrival, I was disappointed with the color. It was not purple. I should have returned it then, but I did not want the hassle. On my return, I noticed one of the metal-like stubs on the 25" was missing leaving a small hole. The lining of the duffle bag had torn. This is after only one use. To be fair, the duffle bag may have been over packed. I was going to give this luggage 2 stars, but on second thought, I will give it 3 stars only because between the airline and cruise personnel it did receive a lot of handling. I am going to replace the luggage because a female should not travel with a small hole in her bags.
October 20, 2015
Rated 1 out of 5 by Unhappyshopper Poor
Just bought this set and first time we used handle broke. Last set of protocol luggage I bought 10+years ago and handles still on
June 13, 2015
Rated 1 out of 5 by Genia01 Very Dissappointed in this luggage set
This is the second time I've tried to replace luggage in the last few months with the Protocol brand name. The brand of Protocol is usually an excellent buy, I have a set I've had for years but this product's material was thin and the handle on the spinner luggage would not engage.
March 19, 2015
Rated 1 out of 5 by Gol4girl Waste of money
I just used one of the suitcases and the duffel bag with wheels on a one hour flight. I retrieved my bags after the flight and as I walked through the airport, I noticed the wheels were not rolling on the suitcase. They were crushed so I had to drag the suitcase around my entire trip. I was wheeling my duffel bag during my trip. The material is so thin that the bottom duffel now has holes in it even though its on wheels. And the inside liner ripped. I hadn't even made it to my hotel room and both bags were shot. The whole set is going in the trash. I don't want to use the other two pieces and have them fall apart on me while I'm traveling.
September 27, 2014
Rated 1 out of 5 by robertgbrandon this product won't hold up
We purchased this product and it was fine till about the second flight. The retractable handle wouldn't work on the big suitcase. That kind of defeats the purpose since it is too heavy to carry. Tried to buy a replacement parts and not available. Will have to buy another suitcase set before we travel again.
February 22, 2015
Rated 5 out of 5 by JCPGirl13456 Great Color
This luggage set was super affordable for the amount of luggage you get. The color was awesome..bright and vivid.
January 21, 2015
Rated 5 out of 5 by Plink Great quality for the Price
Love the products, love the value! This 4 piece luggage set is GREAT! And the color is awesome! :) Will be easy to spot from the sea of luggage when taking a trip! I have never had an unreasonable experience with JCPenney as I have with some other stores. If something isn't right, (which hasn't been often) the CSR's are ALWAYS on their toes to be helpful to make it right. Thanks JCPenney for making my shopping experiences EASY and worry free! :)
September 25, 2014