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jcpenney.com | Hoover® Max Extract® 77 Multi-Surface Pro™ Carpet and Hard Floor Deep Cleaner

Hoover® Max Extract® 77 Multi-Surface Pro™ Carpet and Hard Floor Deep Cleaner

web ID: 8690169
online
Helpful Information
Returns Policy
PRODUCT DESCRIPTION
This MaxExtract deep cleaner is designed to clean a variety of surfaces, from carpets to couches and sealed wood floors to tiled floors.
  • MaxExtract Dual V Nozzle technology 
  • pressurized edge-to-edge cleaning 
  • SpinScrub counter-rotating brushes engineered to surround carpet fibers
  • SpinScrub setting options let you set your cleaning system by surface
  • powerful motor with forced heated air to help speed dry time
  • auto conversion tools conveniently positioned where they should be, right at your fingertips
  • AutoRinse sets cleaner to wash with detergent on forward stroke, then automatically rinses with fresh water on the backwards stroke
  • CleanSurge fingertip control applies extra detergent to stains and heavy traffic areas
  • SmartTanks System separate tanks for clean and dirty water, so you can easily fill, empty and rinse each tank individually
  • accessory tool pack is great for upholstery, stairs, furniture, spot cleaning and anything in between
  • AC current
  • plastic
  • 13x19x43.8"H; 22.5 pounds
  • assembly required
  • imported
Rated 5 out of 5 by from Elegant design for effective cleaning I wore out my older Dual Path V carpet washer using it to clean my rental real estate for many years. I had thought it was an excellent carpet and hard floor washer. This newer design is significantly better, even wonderful! About 10# lighter, quieter, easier to empty without spilling (unlike the former unit), and cleans even better. Even the hand power tool cleaned better than the former design. I'm hoping for many years of service as I had with the previous unit. There is a slight leak of water or detergent from the supply container, but the retention design minimizes leaking outside the unit and there seems to be no great loss of liquid anyway. Just examining the dirty water tank I wonder about how the engineers came up with such an elegant design. Not exaggerating, every aspect of this design seems to be improved. I am now buying a second unit for my house in Arizona, as nothing cleans as well as this washer/shampooer when our cat has an accident. Kudos to Hoover for this design.
Date published: 2014-02-06
Rated 5 out of 5 by from How a company should be evaluated Lets be honest. The best and worst products have one thing in common; something always goes wrong. As with any relationship, once something goes wrong you then find out if they are worth it. Many companies these days forget that the customer themselves is worth more to them than wining an argument. I purchased a Hoover Carpet Cleaner several years ago and it broke down, got fixed, broke down, got replaced with the same model, broke down, got fixed, broke down, and then they needed to replace it. Well, they didn't make that model anymore. So, with out any hassle, they let me pick from the "like kind or price wise the same." I was concerned until I just used it. I am using the model number FH50240. What a machine. I am married with children and pets, this one was made for the family. And I will report that it sucks. Yes, it sucks so well, 20 minutes later I could walk on the carpet in my socks. Folks, I am giving them 5 stars for standing behind the product and for no making my life more miserable.
Date published: 2014-08-27
Rated 5 out of 5 by from Best ever! Have used many machines over the years, but this is by far the best I've ever had...it's an absolute workhorse! I've been using this model for the past 6 yrs, with 5 active dogs, and over 2000 sq ft of light beige, frise carpeting..just got a replacement, and it's better than ever. The auto-rinse and clean surge features are time savers that I couldn't live without. Other new Hoover models seem to have done away with those features, which in my opinion is a huge mistake...results in double the work!
Date published: 2017-01-20
Rated 1 out of 5 by from DO NOT BUY This is our second hoover steam cleaner! first one we had for 10 years! This one HAS never worked properly. Always leaks out the back! Do not buy it. Even after Hoover troubleshoot...still does not fix the problem! Stay clear...but another one! Was WAY expensive too!
Date published: 2016-12-23
Rated 1 out of 5 by from Horrible X 2 Purchased a new Max Extract 77, 2 months ago. Loved it for it's deep cleaning then after about 5 uses the solution holding tank would begin to leak. No where in the user manual does it say you cannot store the unit with cleaning solution in it. Does not make sense and the unit is not made to pour out the solution from the holding tank. Returned the unit to the store and they happily replaced it with my 2nd unit and it did the same thing after the first use. "Hoover" cleaning solution poured out all over my floor from the holding tank. Called customer service and they said it must be the valve so they sent me another tank. Got the tank 2 weeks ago and it is the wrong one.....my unit only has one valve and this one had two. Just simply frustrated. Took this back and got a refund. I really like the cleaning power of the Max Extract but it has serious leaking tank issues that need to be redesigned. Wish Hoover made a different cleaner that did both carpet and hard surfaces.
Date published: 2013-07-06
Rated 1 out of 5 by from Disappointed I bought this Hoover on October 8, 2013 and have been extremely disappointed in it.  It cleaned wonderfully the first time I used it, but the next time I tried to use it, neither the solution nor the water would spray out.  I had an older Hoover Scrubber that I used for 15 years and was excited that the new product would be such an improvement over the olders model.  I was wrong.  Now I am stuck with a $300 scrubber that I cannot use and cannot afford at this point to buy another one.  I cannot in all good conscious recommend this model to anyone.  I am past the limit that the store would permit me to return it and I am not shipping it anywhere.  Guess it will just sit under my stairway and collect dust rather than steam clean my floors.  Sorry, but I am extremely disappointed.  Plus I do not like the dual tank, but I could live with it, if it just worked.  PS:  I also have the leakage out of the back of the machine just like everyone else has.
Date published: 2013-11-11
Rated 1 out of 5 by from Very Frustrated! I have purchased only Hoover vacuum and steam cleaners over the last forty years. I have always been more than pleased with each purchase I have made until now. I bought my eighty year old Mom a Max Extract 77 carpet cleaner just under six months ago, so I would not have to continue to take mine to her home. I have used this carpet cleaner once, and am here for a visit and decided to clean her carpets. It made it through half of a very small bedroom before it quit! I unplugged it thinking maybe it overheated. When I came back and turned it on and all it would do is make a clicking noise once I pressed the red on button. I have just returned from Walmart where I purchased the Hoover carpet cleaner and they told me they would only replace it if it was purchased in the last 90 days and that I would need to take it to a Hoover Service Center for repairs. I do not want a repaired carpet cleaner. I want this one replaced, it is obviously defective and I did not pay over two hundred dollars for a defective carpet cleaner.
Date published: 2015-02-19
Rated 3 out of 5 by from Noisy Motor is getting very noisy. Warranty ran out 6 months ago. With past experience of Hoover floor cleaner, water gets into motor housing, through normal use, and rusts the motor housing and damages the bearings. [This review was collected as part of a promotion.]
Date published: 2017-01-18
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Warranties
0 0
No additional protection
1 year floor care protection plan $15 15.00 manufacturer shipped (ships in 1 week(s)),MS1W
$7.50 7.50  oversized item surcharge
An oversized item surcharge may apply to some heavy or bulky items due to size, weight or special handling required. This item surcharge is in addition to standard shipping rates.
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