Rated 2 out of 5 by Romibee Big Disappointment
I've always admired Hoover for their quality. When I bought this vacuum I thought I was making a wise investment while swearing off any Shark products that proved to be cheaper but truly unreliable junk and really bad customer service. Sadly, although the low level of noise the vacuum makes it has been a big expensive disappointment from the beginning. I religiously, as painful and annoying as it was, I would clean out the power head of hair that immediately sticks aroung the sides of the brush that will jam it up. So my diligence of keeping it clean does not lend to the problem that the brush is now intermittently working and vacuuming is once again a frustrating pain the the rear....not counting the annoyance of cleaning the brush every single time I've vacuumed! I agree with many of the reviewers that the hose twists often and I find myself dancing with this contraption to keep the momentum going while untwisting. It's so very very disappointing how manufacturers are charging us poor schmucks so much money for junk. I guess I will have to rip out carpets and live with floors. I will not buy another vacuum. The oñly one left to try is Dyson and I won't bounce for that price to experience the same. Sorry Hoover, you've added your products into the great American rip off. You used to be good.....
October 18, 2015
Rated 1 out of 5 by CleaningLady Horrible Durability!
When my husband first purchased this vacuum I was in love. I clean on a daily basis due to 2 dogs that shed like crazy. After 2 months the entire brush head burned out. The brush head had no power whatsoever. It wasn't a big deal because I knew we had a warranty. We returned the broken one and got a new one. The same thing happened after 3 weeks with the new one! We returned the Zen Whisper for the second time. What do you know... the same thing happened again after only 2 weeks!!! No power to the brush head again!! And now there isn't a single store within 50 miles of us that sells the Zen Whisper. Unless we purchase another Zen Whisper our warranty is completely void! $250 DOWN THE DRAIN!!!I feel like I also need to mention the static this vacuum causes. Half of the hair I thought I was vacuuming up was really just clinging to the canister and underneath the brush head. ALSO!!! The second vacuum we received had 3 more separate attachments that the one we originally purchased didn't have! DO NOT BUY!!!
February 4, 2013
Rated 1 out of 5 by whippet power head terrible
Power head seized after four months not covered under warranty because hair got in a vacuum?
September 4, 2015
Rated 3 out of 5 by Professional housekeeper Suction not adjustable
Normally I most canister vacs you can adjust suction at the top of the wand, not so with this vac. I tried briefly using the power head with the beater bar going on an oriental carpet, I checked the contents of the bag less canister and along with dust and dirt I found about a tablespoon size bunch of wool from my oriental carpet, I only vacuumed about one square foot-too much suction.the other thing the power head is not adjustable which woul have been another way to adjust suction. So my advice is: if you already own this vacuum, use the power head with beater bar turned off. One last thing, the suction is so strong that it suctions to the floor a lot. Strong suction in a vacuum is no good if it is not adjustable.
June 9, 2015
Rated 5 out of 5 by CB26 Excellent vacuum, easy to maneuver
The Hoover Vacuum is more than I expected. So easy to get under furniture, great suction, all around best vacuum ever had.
July 22, 2015
Rated 5 out of 5 by operababe5 My professional housecleaner swears by this model!
She loves this Hoover. Her work on our house is excellent, so I trust her judgement. She told me to buy this one, and I'm glad I listened to her. We have large size, thick New Zealand wool rugs and hardwood floors, so we need a versatile machine. And my husband and I both work at home, so it's great to have such a quiet machine.
June 9, 2015
Rated 4 out of 5 by downham Very happy with the Unit. The service is excellent
The Hoover was a replacement. Excellent service. The phone call with the customer care person was excellent. Thank you
June 25, 2015
Rated 4 out of 5 by Nonetheless Second to none (in more ways than you think)
This is our second "ZEN" - our first one packed up after two months - but credit to Hoover - they replaced it, free of charge, no hassle or hesitation. They both had great suction on carpet and tile and with fingers crossed we hope it will continue. If not, hello! Hoover.
May 28, 2015