jcpenney encourages customers to protect themselves while on the Internet. The following are current frauds that might affect you and tips to help protect you from scams.
misuse of jcpenney name
Customers have reported solicitations via all modes of communication, including mail, calls, emails, text messages or Web sites misusing our name:
A promise of a jcp gift card (often $500) in exchange for completing an online survey. These offers are not from, nor are they endorsed by jcpenney. Our store receipts have an offer inviting customers to take a jcpenney survey. Our in-store receipts include instructions for accessing the survey by entering www.jcpsurvey.com or www.jcp.com/survey into your browser (URL address). If you use a search engine such as Google, Yahoo, etc., and search for jcp survey, you may be directed to a survey from another company using the jcpenney name. These sites are not affiliated with jcpenney.
These calls, emails, text messages, or Web sites communications are not from, nor are they endorsed or sponsored by jcpenney. Our name is being used without our consent. These solicitations are spam and Website spoofing, and target more than customers of jcp.
common fraud practices
Spam, also known as a bulk e-mail or junk email involves sending nearly identical messages to numerous recipients by e-mail. Spammers form web pages, news groups, chat rooms, e-mail chain letters and web browsers in order to harvest e-mail addresses for this purpose. These addresses are in turn sold to other spammers.
website and email phishing
Phishing scams are simply a method of creating fraudulent web sites and email that look similar, if not identical, to those of actual business or organization. The design, look, and feel of the original site or electronic correspondence are copied from the original business or organization.
tips for customers
Though phishing attempts may come through email, text message, or phone calls, they are most often carried out through email. The following tips will help you to identify whether correspondence you receive is valid or not. If at all unsure or uncomfortable, simply do not respond to the email.
how to determine if a link is valid
Place your mouse cursor over the link without clicking on the link. This should allow you to see the real link in a pop-up. If this does not work, you may also right-click on the link and select an option to copy the link and then paste it into a document to see the real link.
Examine the real link and note the following indicators that the link is fraudulent:
general tips for customers
When we learn that another person or company is using our name without our consent, we try to stop it. However, it can take time, and it can be difficult to do. Here are some tips:
If you question whether a call or email is legitimate, do not respond to it before first taking steps to confirm that it is legitimate.
what else should you do?
jcpenney has worked hard to become one of the most trusted retailers in America, and we understand how important the privacy and security of your personal information are to you. We have procedures intended to ensure that your personal information is handled in a safe, secure and responsible manner.