true

shipping information

 

shipping rates & options in the 48 contiguous United States

Shipping and Handling charges are based on the subtotal of your order and the shipping method selected. Special promotions and offers may reduce or eliminate shipping charges, however handling charges may still apply.

   

Get 4-7 business day delivery to your home, office, or dorm, anywhere within the 48 contiguous United States, or select express delivery to get your order faster!

 

For information on shipping orders internationally, please see our international shipping page.

  

purchase amount

home delivery*

store delivery**

standard

4-7 business days

premium 

3 business days

express

business days

express

business day

standard

4-7 business days

up to $24.99 $8.95 $9.95 $15 $25 $3.95
$25.00-$48.99 $8.95 $9.95  $15 $25 free
$49.00-$74.99 free $9.95 $15 $25 free
$75.00-$98.99 free $9.95 $25 $35 free
$99.00-$149.99 free $4.95 $25 $35 free
$150.00 and above free $4.95 $35 $45 free

*Excludes truck-delivered items.

**Excludes manufacturer-shipped and truck-delivered items.

 

Oversized Item Surcharge: To ensure your order reaches you safely, additional oversized item surcharge may apply to some heavy or bulky items due to size, weight or special handling required. This item surcharge is in addition to standard shipping rates.

 

oversized item surcharge

To ensure your order reaches you safely, an additional surcharge may apply to some heavy or bulky items due to size, weight or special handling required. This item surcharge is in addition to standard shipping rates.

  

free shipping

 

Orders that qualify for free shippingareshipped our Standard Delivery 4-7 business day method. Eligible customers must select this option in checkout in order to receive free shipping. This excludes truck-delivered items.

 

estimated delivery dates 

  The estimated delivery date is based on the selected shipping method.  Shipping dates are based on business days, they do not include weekends.

 

standard delivery (4-7 business days)

Most orders are shipped UPS or USPS. Usually, UPS will ring your doorbell then leave the package in a sheltered area. USPS will deliver the package in your mailbox if it fits, or put it by your door.

 

premium delivery (3 business days)

Excludes items shipped direct from the manufacturer. Estimated delivery times will be displayed in checkout. Orders are shipped UPS. UPS will ring your doorbell then leave the package in a sheltered area.

 

express delivery (2 business days)

Excludes items shipped direct from the manufacturer. Estimated delivery times will be displayed in checkout. Orders are shipped UPS. UPS will ring your doorbell then leave the package in a sheltered area.

 

expedited delivery (1 business day)

Excludes items shipped direct from the manufacturer. Estimated delivery times will be displayed in checkout. Orders are shipped UPS. UPS will ring your doorbell then leave the package in a sheltered area.

 

jcpenney store delivery

If you choose to have your item shipped to a jcpenney store or jcpenney express center, most orders are ready for pick-up in 4-7 business days.

 

  • You will be contacted when your order arrives.
  • Your order will be charged to your payment card or account at the time it is shipped.
  • For your protection, please bring the payment card used for payment when picking up your order.  
  • Orders are held for 10 days only, so please call the store if you need extra time. After 10 days, merchandise is returned and your card or account credited for the purchase price of the items (shipping and handling charges are non-refundable).
  • Find the jcp store nearest you with our store locator

 

 

gift delivery

Some items are shipped in original manufacturer boxes and the product may be displayed on the carton. Jcpenney offers gift boxes or bags for most of our products.

 

Plastic jcpenney gift cards are sent by USPS and usually arrive a week after ordering. e-gift cards are emailed to you, within about 12 hours. Learn more about jcp gift cards/e-gift cards here.

 

manufacturer-shipped items

Manufacturer-shipped items are sent to you directly from the manufacturer, and may take extra delivery time. Check the item’s product page for estimated delivery time or call customer service at 1.800.322.1189 for more information.

 

 

trucked furniture and other large items

Some heavy or bulky items cannot be delivered via UPS, USPS or FedEx. These items are delivered via truck. Additional delivery charges of up to $125 may apply and will be reflected at checkout. We will deliver every trucked item in your order to one location whether that is your home, office, dorm, or your local JCPenney store, regardless of the number of items. You will be contacted 7 to 14 business days from the time your item is shipped to schedule a delivery appointment. Please check the item’s product page for specific delivery methodology  

 

jcpenney vip delivery

With items delivered via jcp vip delivery, we don't just drop your furniture at the door. We pre-inspect the item before it's delivered, making sure it's perfect for you. Then our experienced vip delivery service team will deliver your new furniture inside your home, where they’ll carefully unpack each item, place it in your room of choice, and assemble as needed. Our vip delivery service team will also remove all packing materials, leaving you with nothing but a beautiful room and your new furniture.

 

jcpenney delivery service experts will:

 

              - wear shoe covers to protect your floors
              - use blankets during transit
              - remove any remaining furniture packaging from your home
              - wipe down merchandise for a clean finish
              - connect you with the customer service team, just in case you have questions

 

ordering a mattress?

The cost of delivery is included in the price; no additional fees are required to deliver to your home.

 

room of choice service

Items delivered via room of choice service will be delivered in their original packaging to a room of your choice, and you can take it from there—pre-inspection and assembly not included.

 

orders ineligible for special delivery

All trucked items that are not eligible for jcpenney vip delivery or our room of choice service will be delivered to your door, and you can take it from there—pre-inspection and assembly not included.

 

payment

We do not charge your credit card until your order has shipped. Additional shipping surcharges may apply to some large and heavy items. This amount is listed at the item level, on the individual item product, detail page, and in checkout. This item surcharge is in addition to standard shipping rates.