sephora faq
true

sephora faq

 
 
 
 
find a Sephora inside jcpenney
Sephora products are available in jcpenney locations nationwide.   Our store locator is available to find the nearest Sephora inside jcpenney to you.
 

returns & exchanges

If you are not completely satisfied with Sephora merchandise purchased at jcpenney.com, please return your purchase in new or gently used condition for a full refund of the merchandise price including taxes to your original form of payment.  The merchandise may be returned by mail only.
 

Sephora items are not eligible for exchange via mail. 

 
restricted items
Due to air transport restrictions and regulations, certain items such as aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, etc.) are restricted and required by the U.S. Department of Transportation to be shipped by ground-only transport. These shipments will be shipped with Ground shipping. Regrettably, these items cannot be shipped to Alaska, Hawaii, or APO/FPO/DPO addresses.
 
customer care
If you need further assistance with an order or product, please contact jcpenney Customer Service at 855-808-0330.
 
beauty insider
sephora on jcpenney.com purchases are eligible for beauty insider points if the purchase is made using the same email account that is registered with your Sephora Beauty Insider account.  Points will be displayed on your beauty insider account at Sephora.com. 
 
You can update your jcpenney.com login email address by accessing the my account page or you may contact Sephora customer service at 1-877-SEPHORA (1-877-737-4672) to update your beauty insider email address.  For a purchase made at Sephora on jcpenney.com you may also contact Sephora customer service with your order number to have points rewarded to your beauty insider account. 
 
promotions
At this time, Sephora items are not eligible for jcpenney promotions.
 

Sephora Flash Shipping

Sephora merchandise purchased at jcpenney.com are not eligible for Sephora Flash Shipping. 

 

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