yes, our return policy is:
with a receipt: items purchased at JCPenney are eligible for exchange or refund of the purchase price on the original method of payment. Some rules apply. Please see below.
with a gift receipt: items purchased at JCPenney are eligible for exchange or refund at the gift receipt price in the form of a jcp gift card. Some rules apply. Please see below.
without a receipt: Items purchased at JCPenney are eligible for exchange or refund at the item’s lowest selling price within the last 45 days issued in the form of a merchandise return voucher. Some rules apply. Please see below.
Valid photo identification is required for all non-receipted returns or exchanges. Information from the ID will be retained in a secured company-wide database to monitor the number of un-receipted returns. jcpenney accepts the following IDs for returns: U.S., Puerto Rican, Canadian and Mexican Driver’s License, U.S. State IDs, Puerto Rican IDs, Canadian Province IDs, U.S. Military IDs, U.S. Laser Visa, Passports, Matrícula Consular Card, Puerto Rican Voter Identification Card, and Mexican Voter Registration Card. JCPenney reserves the right to limit returns or exchanges without a valid receipt.
For purchases and returns made in the states of CT and MA: Customers must return any purchase within 90 days of the purchase date to receive a refund of the sales tax. Returns made after 90 days of the purchase date will receive the refund of the purchase price excluding the sales tax.