Rated 3 out of 5 by Lives2hike 3rd time's a charm! Love it but serious quality control issues
I love it but reduced my rating because Neato appears to have serious quality control issues. My first vacuum arrived in a beat up box with incomplete instructions and no warranty info. It looked to be something that someone had returned. It worked beautifully...for 15 minutes. No matter how long it charged, it couldn't maintain a charge. I called JCP to exchange it and received one that held a charge but had poor suction and was constantly immobilized by furniture (where it would back up and rise up like a crab and just get stuck). I returned Neato 2 and was sent Neato 3. Finally, one that works!!! And it works well although it doesn't seem to clean in an organized manner (but since I'm not pushing it, who cares?). We have a dog & 2 cats so there's lots of pet hair. Neato does an excellent job collecting the hair. I wish it had a larger dirt bin but, so far, I love it! I hope that it lasts a long time.
August 12, 2016
Rated 2 out of 5 by hopefull I loved when it worked
I purchased my "Bob" on 11/30/2015 based on the multitude of positive reviews form different sites.
Out of the box it worked for about 8-12 min before it had to charge. Running time should be between 1 and 1.3 hours especially with new batteries. Neato sent me new batteries. Before Christmas my Bob was finally usable and running over one hour. Life saver! I called him "my only kid that does what i tell him right away and i don't even have to babysit him"
Then towards end of January 2016 i started to have to look for it around the house. Something was always happening: my brush is stuck, clear my path, my bumper is stuck, i had to reset please press okay, battery issue, battery low please charge me....even if path was clear, brushes, dust bin and filter were clean.--Another whiny kid! No thanks, I already got 3 of those!
I noticed running time severely decreased to about 15 min and even if docket all night it was not charging.
Now, at beginning of March 2016, i'm waiting for a new base from Neato. Their customer service was pleasant and helpful every time i had to call them. I still have hope to get my Bob to work properly. Otherwise....we will have to part ways.
March 3, 2016
Rated 4 out of 5 by DogLover5 Not perfect, but I love it!
The good news is that it will clean your floors while you're busy doing something else. The bad news is that it is touchy and requires your attention more frequently than you'd hope.
I do believe the NEATO is smarter than the competitor's product. I was surprised with how well it maneuvered itself around the house and the spots it did manage to do that I can barely get to with my regular vacuum.
I am having problems with the brush getting stuck. It doesn't take make to stop the brush action... a badly placed dust bunny will do it. It's a pain to clean too... not the brush itself, but the gadgets on either side that hold the brush in place.
On the up side, I still love it because it really does a great job when it's working. I wouldn't use it for heavy debris, but for everyday touch ups... awesome... and I have long hair and five long haired dogs!
December 4, 2013
Rated 5 out of 5 by Jimmy The sweeper is excellent !
Cleans the whole house while you sit and watch! excellent!!!
January 27, 2016
Rated 4 out of 5 by happynaz Does the job as expected
This was easy to set up and use right out of the box. Wish I had known how quickly the filters would need to replaced. I would have purchased more filters at the time I ordered the Neato. So far I'm pleased with the results. It handles my 1400 sq ft condo quite well. I haven't tried scheduling the cleaner yet as I prefer to just "hit the button" whenever I'm ready to have it do the cleaning. I did learn from reading reviews to move my chairs out of the way so the Neato can clean under the tables easier. Before moving the chairs it wasted a lot of time going around the chair legs and then had to go back for a charge.
January 9, 2014
Rated 5 out of 5 by SaleLost Best Vacuum EVER!
I bought this as a Christmas gift last year. We have it scheduled to clean every day. It goes from hardwood to tile to carpet and picks up everything. It does have a tendancy to get stuck under low furniture, but you can get strips to put down to keep it from cleaning specific areas. After about 6 months, we did replace the rechargable batteries with more powerful ones, but it has been running like a charm since.
November 4, 2014
Rated 5 out of 5 by A123Grandpa Works better than expected
Purchased due to new arrival in home (puppy). We run our neato every week day when we're at work and school and are very pleased that we don't have to sweep daily. Its amazing how much puppy hair it collects that you can't see. It is a little loud but the trade off is worth the extra suction power.
February 5, 2014
Rated 5 out of 5 by KellyLSinFl One of the best investments I have made
This product is awesome. Gets my entire floor clean in a 4 bedroom home with living room and den! I have sheltie that sheds like crazy and the neato gets it all even under my furniture. My friends watch in amazement as it circles the legs of my furniture without missing a spot!
Thank you Neato!
June 18, 2014