2017.16.0.0.70.0
2017.16.0.0.70.0

Be Our Guest: Perfecting the Art of Customer Service - 10th Anniversary Updated Edition


Select options before proceeding
Select options before proceeding
You’ve saved the max amount of items allowed. Remove an item to save another.

Product Description


Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original 'Be Our Guest', Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations. 'Be Our Guest' highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.
  • Book Type: Professional
  • Pages: 201-225 Pages
  • Base Material: Paper
  • Country of Origin: Made in US

Web ID: 6831864


SHIPPING & RETURNS
  • Same Day Pick Up
    Need it right away? Confirm availability, buy online and pick it up at your store.
  • Convenient Shipping Options
    Not available at your store? We can ship to you directly or to your favorite JCP location.
  • Easy Returns
    Shop with confidence. Read our full, common sense return policy.


true

Questions & Answers

Customer Reviews

pdp 2017 redesign ppr5007115267 both 6831864
{"inventory":[{"id":"68318640018","atp":true,"quality":"AH"}],"lotPrice":{"href":"http://www.jcpenney.com:80/dotcom/rs/v1/products/ppr5007115267/pricing/lots","data":[{"manufacturerAdvertised":false,"amounts":[{"max":24.99,"min":24.99,"type":"original","minPercentOff":0,"maxPercentOff":0},{"max":24.99,"min":24.99,"type":"default","minPercentOff":0,"maxPercentOff":0}],"marketingLabel":"BEST VALUE!","id":"6831864"}]},"prices":{},"analyticsPrice":{"productCurrentSellingPrice":"24.99","productListPrice":"24.99","productPricingCadence":"","productMarketingLabel":"best value!","couponCode":"","couponEligible":"","couponType":"","couponDiscount":"","couponAmount":"","couponApplyMethod":""},"analyticsPrices":{"6831864":{"productCurrentSellingPrice":"24.99","productListPrice":"24.99","productPricingCadence":"","productMarketingLabel":"best value!","couponCode":"","couponEligible":"","couponType":"","couponDiscount":"","couponAmount":"","couponApplyMethod":""}}}
{"freeShippingZoneInfo":{"requestDateTime":"Wed Sep 20 00:00:00 CDT 2017","channelName":"EXPCOM-API","jvmName":"dtexppr1c2j5_02","requestUrl":"http://www.jcpenney.com:80/expcom-api/j/slot/pdp/free-shipping-content?ppId=ppr5007114806&pTmplType=regular&brand=Asstd+National+Brand&DPC=","maxAge":76811,"imageBannerInfo":null,"imageMapInfo":{"contentType":"FreeShippingImageMap","type":"FreeShippingImageMap","desktopDetails":{"image":"OFFERS_SEP_WK33_1256_TARGETER_091417_092417_SHOP29.gif","map":null,"imagemapArea":[{"alt":"SHOP29","coords":"426,4,1244,82","link":"/jsp/browse/marketing/promotion.jsp?pageId=pg40048300007&cm_re=HP-DT-_-DT0914-_-shop29","shape":"rect","target":"_self"},{"alt":"FSH 99","coords":"10,6,394,82","link":"/jsp/browse/marketing/promotion.jsp?pageId=pg4005600007&cm_re=HP-DT-_-DT0914-_-fsh-99","shape":"rect","target":"_self"}],"imageUrl":"OFFERS_SEP_WK33_1256_TARGETER_091417_092417_SHOP29.gif"},"mobDetails":{"image":"","map":null,"imagemapArea":[],"imageUrl":null},"tabDetails":{"image":"OFFERS_SEP_WK33_1136_TARGETER_091417_092417_SHOP29.gif","map":null,"imagemapArea":[{"alt":"SHOP29","coords":"390,2,1122,86","link":"/jsp/browse/marketing/promotion.jsp?pageId=pg40048300007&cm_re=HP-DT-_-TW0914-_-shop29","shape":"rect","target":"_self"},{"alt":"FSH 99","coords":"18,6,364,86","link":"/jsp/browse/marketing/promotion.jsp?pageId=pg4005600007&cm_re=HP-DT-_-TW0914-_-fsh-99","shape":"rect","target":"_self"}],"imageUrl":"OFFERS_SEP_WK33_1136_TARGETER_091417_092417_SHOP29.gif"}},"expiryDate":1505970000000},"marketingSlotsInfo":null}