Jewelry Buying Guide > Diamond Repair Guide

Jewelry Protection Plan

When will my store reopen? Is my store reopening?

We’re opening our stores gradually, taking a phased approach and following local and state mandates along with guidance from the CDC to ensure the safety of our associates and our customers. Please visit our Coronavirus (COVID-19) page, which we’re updating as we continue to reopen our stores.

What is the status of my jewelry that I dropped off to be repaired?

As stores are reopening, we will be reaching out to customers and letting them know that their product is ready for pick up. Please check our Coronavirus (COVID-19) page which we’re updating as we continue to reopen our stores. Please feel free to contact Customer Care at 800-322-1189 with any additional questions. Thank you for your patience.

Diamond Testing Disclaimer

In the course of undertaking a jewelry repair, JCPenney may, in the case of diamond jewelry, have the item tested for natural, lab-grown diamonds, simulants, or synthetics. We will notify you if your item’s description varies from the results of the testing. At such time, you may have the option to choose whether to continue, modify, or stop the repair.

Jewelry Protection Plan

Jewelry Protection Plan

Hold on to the sparkle with the JCPenney Jewelry Protection Plan.

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Extra Assurance—the JCPenney Jewelry Protection Plan

The JCPenney Jewelry Protection Plan offers comprehensive protection from normal wear and tear on your jewelry item from the date of purchase. The plan covers all parts and labor charges with no co-pays or deductibles required to receive service on your item.

After you purchase a Jewelry Protection Plan, you will receive a protection plan contract.

  •  During the period of coverage, any time your item is in need of repair, you can take it to any JCPenney store with a jewelry department and a jewelry team member will send the item away for repair. If preferred, you can call 1-866-212-1971 and a customer-care representative will send you a prepaid mailing label and explain how to send the item in for repair.
  •  After you send in your item, the JCPenney Service Depot will determine whether or not your item can be repaired.
  •  If your item is not repairable, we will reimburse you with a JCPenney gift card for the purchase price of the item plus tax.
  •  If your item is repairable, your piece will be restored and sent back to you or the store that took in your repair.

Note: to purchase a JCPenney Jewelry Protection Plan, be sure to select the "lifetime jewelry protection plan" box prior to clicking the "add to cart" button. Jewelry Protection Plan prices are posted on each item.

Lifetime Jewelry Protection Plan

Valuable protection includes:

Normal wear & tear damage:

  •  Re-rhodium, clean and polish
  •  Broken, worn or bent prongs
  •  Stretched or broken pearl strands
  •  Cracked or thinning ring bands
  •  Knotted chains and broken clasps
  •  Broken earring posts or backs

Gemstones and diamonds:

  •  Cracks, chips or scratches
  •  Loss of gemstones due to defects in settings

Added benefits:

  •  If your jewelry is beyond repair, we will reimburse you with a JCPenney gift card
  •  Unlimited ring sizings
  •  Quality repairs and professional cleanings available at all JCPenney stores with jewelry departments

The protection plan does not cover:

  •  Lost or stolen items
  •  Customer abuse
  •  Watches (see Watch Protection Plan)



Jewelry Price Protection Plan Price
Up to $1-$100 $25
$100.01 to $150 $40
$150.01 to $200 $50
$200.01 to $250 $60
$250.01 to $300 $70
$300.01 to $400 $80
$400.01 to $500 $90
$500.01 to $750 $95
$750.01 to $1,000 $125
$1,000.01 to $2,000 $190
$2,000.01 to $5,000 $325
$5,000.01 to $10,000 $375
$10,000.01 to $15,000 $500
Watch Protection Plan

Watch Protection Plan

Peace of mind comes with the JCPenney Watch Protection Plan.

SHOP MEN'S WATCHES 

SHOP WOMEN'S WATCHES 

The JCPenney Difference

The JCPenney Watch Protection Plan offers comprehensive protection from normal wear and tear on your watch from the date of purchase. The plan covers all parts and labor charges with no co-pays or deductibles required to receive service on your item.

After you purchase your protection plan, you will receive a protection plan contract.

  •  During the period of coverage, any time your watch is in need of repair, you can take it to any JCPenney store with a jewelry department and a jewelry team member will send the watch away for repair.
  •  Or call 1-866-212-1971 and a customer-care representative will send you a prepaid mailing label and explain how to send it in for repair.
  •  After you send in your watch, the JCPenney Service Depot will determine whether or not your watch can be repaired.
  •  If your watch is not repairable, we will reimburse you with a JCPenney gift card for the purchase price of the watch plus tax.
  •  If repairable, your watch will be fixed and sent back to you or to the store that took your repair.

Note: To purchase the JCPenney Watch Protection Plan, be sure to select the "two-year watch protection plan" box prior to clicking the "add to bag" button. Watch Protection Plan prices are posted on each item.


Watch Protection Plan

Two-year valuable protection covers normal wear and tear damage, including:

  •  Movement failure
  •  Crystal scratches or breaks
  •  Case or bezel damage or discoloration
  •  Broken band, stem or crown
  •  Broken clasp

Added benefits

  •  If your watch is beyond repair, we will reimburse you with a JCPenney gift card
  •  Quality repairs are available at all JCPenney stores

The protection plan does not cover:

  •  Lost or stolen items
  •  Customer abuse




Cost Based on Price

See the chart below for the price/cost correlation. The JCPenney Watch Protection Plan is effective for two full years from the date your item was purchased.

Watch Price Protection Plan Price
Up to $50 $10
$50.01 to $100 $18
$100.01 to $200 $30
$200.01 to $500 $50
$500.01 to $1000 $110
$1,000.01 to $5,000 $130