When will my store reopen? Is my store reopening?
We’re opening our stores gradually, taking a phased approach and following local and state mandates along with guidance from the CDC to ensure the safety of our associates and our customers. Please visit our Coronavirus (COVID-19) page, which we’re updating as we continue to reopen our stores.
What is the status of my jewelry that I dropped off to be repaired?
As stores are reopening, we will be reaching out to customers and letting them know that their product is ready for pick up. Please check our Coronavirus (COVID-19) page which we’re updating as we continue to reopen our stores. Please feel free to contact Customer Care at 800-322-1189 with any additional questions. Thank you for your patience.
Diamond Testing Disclaimer
In the course of undertaking a jewelry repair, JCPenney may, in the case of diamond jewelry, have the item tested for natural, lab-grown diamonds, simulants, or synthetics. We will notify you if your item’s description varies from the results of the testing. At such time, you may have the option to choose whether to continue, modify, or stop the repair.