Jewelry Buying Guide > Jewelry Protection Plan

Protect Your Jewelry

The JCPenney Jewelry Protection Plan offers comprehensive protection from normal wear and tear on your jewelry item from the date of purchase. The plan covers all parts and labor charges with no co-pays or deductibles required to receive service on your item.

Normal wear & tear damage:

• Re-rhodium, replate, clean, and polish 
• Broken, worn or bent prongs 
• Stretched or broken pearl strands 
• Cracked or thinning ring bands 
• Knotted chains and broken clasps 
• Broken earring posts or backs

Gemstones and diamonds:

• Cracks, chips or scratches 
• Loss of gemstones due to defects in settings

Added Benefits

• If your jewelry is beyond repair, we will reimburse you with a JCPenney gift card 

• Unlimited Ring Sizing with purchase of the Lifetime Jewelry Protection Plan  

• Quality repairs and professional cleanings available at all JCPenney stores with jewelry departments

Jewelry Protection Plan

The Jewelry Protection Plan cost is based on price. See the chart below for the price/cost compilation.

 

After you purchase a Jewelry Protection Plan, you will receive a protection plan contract.  

• During the period of coverage, any time your item is in need of repair, you can take it to any JCPenney store with a jewelry department and a jewelry team member will send the item away for repair. If preferred, you can call 1-866-212-1971 and a customer-care representative will send you a prepaid mailing label and explain how to send the item in for repair. 

• After you send in your item, the JCPenney Service Depot will determine whether or not your item can be repaired. 

• If found non-repairable, you will be reimbursed the purchase price of the item plus tax. 

• If repairable, your item will be fixed and sent back to you. 

Note: to purchase a JCPenney Jewelry Protection Plan, be sure to select the "lifetime jewelry protection plan" box prior to clicking the "add to cart" button. Jewelry Protection Plan prices are posted on each item.