Jewelry & Watch Protection Plan FAQ

What is the JCPenney jewelry/watch protection plan?

The JCPenney jewelry/watch protection plans offer comprehensive protection from normal wear and tear on your jewelry or watch item from the date of purchase.

 

How does a JCPenney protection plan work?

After you purchase a watch or jewelry item, you will receive a protection plan contract explaining the following:

  • If your item is in need of repair at any time during the period of coverage, simply visit a local JCPenney store or call 1-866-212-1971. Our customer care representatives will explain how to send your item in for repair.
  • Next, you will receive a prepaid mailing label.
  • After you receive the label, send the item in for repair.
  • Once your item is repaired, it will be sent back to you.
  • If your jewelry or watch cannot be repaired, you will be reimbursed for the purchase price of the item plus tax.
  • The JCPenney service depot will determine whether your item can be repaired or if you will be reimbursed the purchase price, plus tax.
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    Are there any hidden charges?

    All parts and all labor charges are covered under the protection plan. There are no co-pays or deductibles required to receive service on the product.

     

    What happens when my JCPenney jewelry/watch protection plan expires?

  • The 2 year jewelry protection plan is renewable to either a 2 year or a lifetime protection plan.
  • The 2 year watch protection plan is not renewable.
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    What does the lifetime jewelry protection plan include?

    Normal wear & tear damage:

  • Unlimited ring sizing
  • Broken, worn or bent prongs
  • Stretched or broken pearl strands
  • Cracked or thinning ring bands
  • Kinked chains and broken clasps
  • Broken earring posts or backs
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    What does the lifetime jewelry protection plan for gemstones and diamonds cover?

  • Cracks, chips or scratches
  • Loss of gemstones due to defects in settings
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    What added benefits are there for the lifetime jewelry protection plan?

  • If your jewelry is beyond repair, we will reimburse you with a JCPenney gift card in the amount you paid for the item, plus tax.
  • Quality repairs are available at all JCPenney stores.
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    What does the lifetime jewelry protection plan not cover?

  • Lost or stolen items including loss of pendants and charms on a chain.
  • Customer misuse.
  • Watches (see 2 year watch protection plan).
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    What does the two-year jewelry protection plan include?

    Valuable protection includes:

  • Normal wear & tear damage.
  • Broken, worn or bent prongs.
  • Stretched or broken pearl strands.
  • Cracked or thinning ring bands.
  • Kinked chains and broken clasps.
  • Broken earring posts or backs.
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    What does the two-year jewelry protection plan for gemstones and diamonds cover?

  • Cracks, chips or scratches.
  • Loss of gemstones due to defects in settings.
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    What added benefits are there for the two-year jewelry protection plan?

  • Your “two-year” coverage is renewable after two years.
  • If your jewelry is beyond repair, we will reimburse you with a JCPenney gift card, plus tax.
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    What does the two-year jewelry protection plan not cover?

  • Lost or stolen items including loss of pendants and charms on a chain.
  • Customer misuse.
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    What does the two-year watch protection plan include?

  • Movement failure.
  • Crystal scratches or breaks.
  • Case or bezel damage.
  • Broken watchbands.
  • Broken band, stem or crown.
  • Broken clasps.
  • Water damage to water-resistant watches.
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    What added benefits are there for the two-year watch protection plan?

  • If your covered watch is beyond repair, we will reimburse you with a JCPenney gift card, in the amount you paid for the item, plus tax.
  • Quality repairs and professional cleanings are available at all JCPenney stores with jewelry departments.
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    What does the two-year watch protection plan not cover?

  • Battery replacement.
  • Link adjustment.
  • Customer misuse.