Watch Protection Plan Terms and Conditions

 

Click here for Watch Protection Plan Terms and Conditions.

 

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Jewelry Protection Plan Terms and Conditions

 

Click here for Jewelry Protection Plan Terms and Conditions.

 

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What is the JCPenney jewelry/watch protection plan?

 

 

The JCPenney jewelry/watch protection plans offer comprehensive protection from normal wear and tear on your jewelry or watch item from the date of purchase.

 

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How does a JCPenney protection plan work?

 

- after you purchase a watch or jewelry item, you will receive a protection plan contract explaining the following:                           

- if your item is in need of repair at any time during the period of coverage, simply visit a local JCPenney store or call 1-866-212-1971.  Our customer care representatives will explain how to send your item in for repair.   

- next, you will receive a prepaid mailing label

- after you receive the label, send the item in for repair         

- once your item is repaired, it will be sent back to you          

- if your jewelry or watch cannot be repaired, you will be reimbursed for the purchase price of the item plus tax

- the JCPenney service depot will determine whether your item can be repaired or if you will be reimbursed the purchase price, plus tax 

 

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Are there any hidden charges?

 

 

All parts and all labor charges are covered under the protection plan. There are no co-pays or deductibles required to receive service on the product.

 

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What happens when my JCPenney jewelry/watch protection plan expires?

 

- the 2 year jewelry protection plan is renewable to either a 2 year or a lifetime protection plan

- the 2 year watch protection plan is not renewable

 

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What does the lifetime jewelry protection plan include?

 

Normal wear & tear damage:

- unlimited ring sizing

- broken, worn or bent prongs

- stretched or broken pearl strands

- cracked or thinning ring bands

- kinked chains and broken clasps

- broken earring posts or backs

 

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What does the lifetime jewelry protection plan for gemstones and diamonds cover?

 

 

- cracks, chips or scratches

- loss of gemstones due to defects in settings

 

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What added benefits are there for the lifetime jewelry protection plan?

 

 

- if your jewelry is beyond repair, we will reimburse you with a JCPenney gift card in the amount you paid for the item, plus tax.

- quality repairs are available at all JCPenney stores

 

 

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What does the lifetime jewelry protection plan not cover?

 

 

- lost or stolen items including loss of pendants and charms on a chain

- customer misuse

- watches (see 2 year watch protection plan)

 

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What does the two-year jewelry protection plan include?

 

 

Valuable protection includes: normal wear & tear damage

- broken, worn or bent prongs

- stretched or broken pearl strands

- cracked or thinning ring bands

- kinked chains and broken clasps

- broken earring posts or backs

 

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What does the two-year jewelry protection plan for gemstones and diamonds cover?

 

 

- cracks, chips or scratches

- loss of gemstones due to defects in settings

 

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What added benefits are there for the two-year jewelry protection plan?

 

 

- your “two-year” coverage is renewable after two years

- if your jewelry is beyond repair, we will reimburse you with a JCPenney gift card, plus tax

 

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What does the two-year jewelry protection plan not cover?

 

 

      • lost or stolen items including loss of pendants and charms on a chain
      • customer misuse

 

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What does the two-year watch protection plan include?

 

 

- movement failure

- crystal scratches or breaks

- case or bezel damage

- broken watchbands

- broken band, stem or crown

- broken clasps

- water damage to water-resistant watches

 

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What added benefits are there for the two-year watch protection plan?

 

 

- if your covered watch is beyond repair, we will reimburse you with a JCPenney gift card, in the amount you paid for the item, plus tax.

- quality repairs and professional cleanings are available at all JCPenney stores with jewelry departments

 

 

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What does the two-year watch protection plan not cover?

 

 

- battery replacement

- link adjustment

- customer misuse

 

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