Sephora FAQs

What are Sephora inside JCPenney Store hours?

Check store hours by visiting our store locator page and enter your zip code to find the nearest Sephora inside JCPenney local store hours.


What is Sephora inside JCPenney’s return policy?

If you are not satisfied with a Sephora inside JCPenney purchase or gift, products can be returned in new or gently used condition. All returns are subject to validation and approval at Sephora’s discretion. Beauty Insider points and spend associated with all refunds will be removed when the transaction is processed. Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora inside JCPenney in all instances. Please review our return, refund and exchange policies for Sephora inside JCPenney online and in-store purchases at our Return & Exchanges page for more information.


How do I return my Sephora inside JCPenney online order?

Please review our Return and Exchanges FAQ page.


Does Sephora inside JCPenney honor JCPenney coupons?

JCPenney coupons are not accepted at Sephora inside JCPenney store locations on Sephora merchandise, unless indicated by the coupon disclaimer. JCPenney coupons for Sephora or Sephora inside JCPenney products are not accepted on,, or in Sephora freestanding store locations.


Can you use your JCPenney credit card for a Sephora only purchase on

Sephora accepts a JCPenney credit card for purchases of Sephora products on Just select JCPenney as the credit card type in the billing section checkout. Additionally, JCPenney credit cards are accepted on All terms and conditions associated with the JCPenney credit card apply when used on For information about the JCPenney credit card, please refer to JCPenney’s credit card FAQ.


Please note that an online return is only refunded to a JCPenney credit card when the item is returned to or to a JCPenney retail store that carries Sephora products. For a list of stores, click here. Sephora retail stores are not able to process a refund to a JCPenney credit card.


Does Sephora inside JCPenney provide makeover services?

Sephora inside JCPenney does not currently provide makeover services.


What brands are sold at Sephora inside JCPenney?

Explore Sephora brands by visiting our Brands A to Z page.


The Beauty Insider Program is Sephora’s free rewards program. This program lets you earn points on all your merchandise purchases and redeem points for rewards in Sephora inside JCPenney stores and at Sephora. Valid in the United States and Canada. To sign up, visit your local Sephora Inside JCPenney store or Sephora location.


Can you use your Sephora credit card for a JCPenney purchase?

No, the Sephora Credit Card can be used to make purchases at Sephora stores and on Sephora’s website only and is excluded for use on JCPenney purchases.


What are estimated delivery dates for Sephora items?

Shipping on Sephora products is taking longer than normal due to high demand and Covid -19 related delays. Visit Sephora product pages for the most up-to-date delivery estimates.


Express and Premium shipping methods are unavailable for Sephora products purchased on at this time. Need your Sephora sooner? Select the Buy Online Pick Up In Store option when adding the item to your cart.