After you purchase a Jewelry Protection Plan, you will receive a protection plan contract.  

• During the period of coverage, any time your item is in need of repair, you can take it to any JCPenney store with a jewelry department and a jewelry team member will send the item away for repair. If preferred, you can call 1-866-212-1971 and a customer-care representative will send you a prepaid mailing label and explain how to send the item in for repair. 

• After you send in your item, the JCPenney Service Depot will determine whether or not your item can be repaired. 

• If found non-repairable, you will be reimbursed the purchase price of the item. 

• If repairable, your item will be fixed and sent back to you. 

Note: to purchase a JCPenney Jewelry Protection Plan, be sure to select the "lifetime jewelry protection plan" box prior to clicking the "add to cart" button. Jewelry Protection Plan prices are posted on each item.