- JCPenney
- Customer Service
- Rewards Terms and Conditions
REVISED EFFECTIVE: June 14, 2018
JCPenney Rewards Program Terms and Conditions
I.
General
The
JCPenney Rewards Program ("Program") is a loyalty program sponsored
by J. C. Penney Corporation, Inc. ("JCPenney"). Membership in the
Program is open to individuals who are residents of the 50 states of the United
States and Puerto Rico, and who are 18 years of age or older (“Member” or
“you”). JCPenney Credit Cardmembers or JCPenney Mastercard Cardmembers who meet
those criteria are automatically enrolled in the Program. Also, if you create a
jcp.com account on or after July 11, 2017 and meet Program membership
requirements, you will be automatically enrolled in the Program. Program
membership is not available to corporations, businesses, non-profit
organizations, partnerships, governmental agencies, or any other entity, unless
written approval is received in advance from JCPenney. Resellers are expressly excluded from the
Program. By participating in the Program, you
(i) represent that you are an individual, (ii) are a resident of the 50 United
States or Puerto Rico (iii) are 18 years of age or older, and (iv) accept these
Program Terms and Conditions ("Terms").
II.
Membership
a.
General Membership
Terms.
i.
Membership is limited to one Rewards
account per individual regardless of how the account was initiated. Including,
but not limited to, signing-up at a register within any JCPenney location,
sign-up online at jcp.com, with an auto-enrolled JCPenney Credit Card or
JCPenney Mastercard credit account, or auto-enrolled jcp.com account.
ii.
Members that have provided a valid
email address for use with their Program account will be sent electronic
statements, Rewards certificates, Program benefits, and other materials related
to their Rewards account and JCPenney transactions, at the discretion of
JCPenney. Also, if you provided an email address during the credit application
process, your JCPenney Credit Card will automatically be linked to that email
address. JCPenney Credit Card Cardholders can also link the email address associated
with their Program account to their JCPenney Credit Card or JCPenney Mastercard
at www.jcp.com/rewards, JCPenney mobile app or in store. JCPenney reserves the
right to suspend or discontinue the emailing of JCPenney Rewards updates,
Rewards certificates, and/or related materials to Members at any time and for
any reason.
iii.
Information about Members will be
maintained and handled according to JCPenney’s Privacy Policy. See
www.jcp.com/privacy for additional details.
iv.
For information about a specific Program
account (sometimes also referred to as a “profile”) or other Program-related
questions, contact JCPenney Customer Service online at www.jcp.com /rewards or
by phone at 1-888-JCP-RWDS (1-888-527-7937).
v.
To view your Rewards account
activity you will need to (i) have a jcp.com account and (ii) visit www.jcp.com/rewards
and sign in. Each Member is responsible for maintaining accurate and updated contact
information. You may update your contact information online at www.jcp.com/rewards
or by calling 1-888-JCP-RWDS (1-888-527-7937).
b.
Membership Enrollment
Channels.
There are several ways to become a Member: (i) through online enrollment
at www.jcp.com/rewards, (ii) through auto-enrollment of your JCPenney Credit
Card or JCPenney Mastercard, (iii) by providing an email address and phone
number for enrollment in-store at JCPenney, (iv) enrollment through a JCPenney
mobile application, or (v) on or after July 11, 2017, auto-enrollment of a
newly created jcp.com account.
i.
Online Enrollment. To enroll online, visit www.jcp.com/rewards
and follow the instructions. To receive all benefits associated with the
Program, including electronic notification and access to Rewards certificates,
you will need to have a jcp.com account.
ii.
Auto-Enrollment of
JCPenney Credit Cardmembers and JCPenney Mastercard Cardmembers.
1.
Holders of valid
JCPenney Credit Card and JCPenney Mastercard accounts, who are residents of the
50 United States and Puerto Rico and who are 18 years of age or older, are
automatically enrolled in the Program. Limit one Membership per credit card
account.
2.
Auto-enrolled JCPenney
Credit Cardmembers and JCPenney Mastercard Cardmembers, who did not provide a
valid email address in connection with their JCPenney Credit Card or JCPenney Mastercard,
do not have the ability to view Rewards account activity online, download and
print earned Rewards Certificates or other Program benefits, update their
personal information online, or enjoy other benefits of online enrollment.
These Members can link a valid email address to their JCPenney Credit Card or
JCPenney Mastercard at www.jcp.com/rewards, in-store, or during the JCPenney
Credit Card application process. Auto-enrolled JCPenney Credit Cardmembers and
JCPenney Mastercard Cardmembers who do not link an email address to their
JCPenney Credit Card or JCPenney Mastercard will receive their Rewards through
the U.S. mail. To complete your online registration and enjoy the associated
benefits, visit www.jcp.com/rewards and follow the instructions.
iii.
In-store Enrollment.
When you make a purchase at a JCPenney store, you may be asked if you would
like to enroll in JCPenney Rewards. To enroll, you will need to provide a phone
number and valid email address. We will use the phone number and email address
as a way to look up your Rewards profile at check out in order to assign Points
to your Program account. We will also send electronic statements and other
materials to you at that email address. If you have already provided us with an
email address or phone number for use in connection with the Program, please
provide the same email address or phone number in connection with your in-store
enrollment so that your Program account reflects all of the Points you earn.
iv.
Mobile Application
Enrollment. If you
have downloaded a JCPenney mobile application, you can enroll through the
application.
v.
Creation of jcp.com
Account.
On or after July 11, 2017, you will be automatically enrolled in the
Program if you create a new jcp.com account.
III.
Rewards Points & Certificates
a.
For each
$1 spent on a qualifying purchase at JCPenney stores or jcp.com, you will
receive 1 JCPenney Rewards point (“Point”) up to the Point Maximum if the
purchase is made with a JCPenney Credit Card (includes JCPenney Mastercard) in
good standing. If you use a different payment method, you will receive 1 Point
for every $2 spent on a qualifying purchase up to the Point Maximum. The
maximum number of Points that you can receive for a single purchase transaction
is 2,000 Points (“Point Maximum”) regardless of the amount of the
qualifying purchase. Points are issued with respect to jcp.com orders (made
online or in-store) when payment card/account is charged and item(s) have
shipped. Points are earned on the dollar amount of the qualifying purchase
after all applicable discounts, offers, coupons and Rewards are applied. If you return a qualifying purchase, the
Points you received for that purchase will be deducted from your Program
account in the month the return is made. The
following are not qualifying purchases: Sephora products that are not
purchased from Sephora in JCPenney Stores or at jcp.com, gift cards, Sephora
gift cards, international purchases, and dollars spent on sales tax, state
fees, and charges and fees (e.g. shipping, delivery or installation charges,
and restocking or recycling fees). No adjustments for missing Points will be
made to a Member’s Program account after 90 days from the actual purchase. Rewards
Points will not be awarded for pre-sale, return or exchange transactions.
Members
will need to take one of the following steps in order to assign Points to their
Program account:
i.
In-store
– provide the phone number or email address associated with your JCPenney
Rewards profile when you make a purchase to receive Points.
ii.
During jcp.com check out - Sign in to your jcp.com account before checking
out on jcp.com. If you use Guest checkout at jcp.com and use a
payment method other than the JCPenney Credit Card or JCPenney Mastercard
linked to your account, points will not be issued until you call 1-888-JCP-RWDS
(1-888-527-7937). Please have your order confirmation available for reference
when you call.
b.
Once you reach 200 Points, you will
be issued a $10 JCPenney Rewards certificate (“Reward”) redeemable on eligible
JCPenney purchases (some exclusions and restrictions apply; see Reward for
details) and 200 Points will be deducted from your Program account. Rewards
will be applied prior to any company-wide discounts or coupons (e.g. 20% off or
$10 off a purchase of $25 or more). Points will not expire as long as your
Program account stays “active”. “Active” means that you earn Points for a
qualifying purchase at least once in a 12 month period.
c.
JCPenney Rewards will state the date
they expire. All JCPenney Rewards must
be used prior to 11:59 P.M. CT (Central Time) on the expiration date listed on
each certificate, or they will be forfeited. If your JCPenney purchase is less than the
amount designated on the Reward, you will forfeit the remainder of that Reward.
Rewards cannot be credited to any account, redeemed for cash, replaced if
merchandise is returned, or applied to prior purchases. Lost, stolen or expired
certificates are not replaceable. Unless otherwise expressly stated or pursuant
to a particular Program feature, Program membership, Points, rewards and offers
are not transferable. Rewards are void
where prohibited by law. A maximum of TEN Rewards can be applied to a
qualifying purchase in store or at jcp.com.
d.
Delivery of Rewards:
i.
On-line and Email. Rewards will be delivered via email or are
accessible at www.jcp.com/rewards
or through a JCPenney mobile application or in-store at the register at check
out. Residents of HI must provide a valid email address to receive rewards and
other Program benefits. Notification of an earned Reward will be delivered via
email to the email address associated with the Program account. Rewards will be
available within approximately 24 hours after a Member has earned a Reward.
ii.
Mail. For auto-enrolled JCPenney Credit Cardmembers and JCPenney Mastercard Cardmembers (other
than residents of HI) who do not have a valid email address on file with the
Program, notification of earned Rewards will be delivered by U.S. Mail and
addressed to the primary JCPenney Credit Card or JCPenney Mastercard Member’s
address on record. Rewards will be mailed approximately 3-4 weeks after the
Reward is earned. Auto-enrolled Members must maintain an accurate mailing
address and other information with JCPenney Credit Card Services.
IV.
Other
Program Benefits
a.
Birthday Offer. A
birthday offer will be sent via email, or at JCPenney’s sole option via U.S.
mail, to eligible Members. To be eligible for the offer, Members must: (a) be
residents of the 50 states of the United States and
Puerto Rico, and
have a birthday date on file with their Program or credit account, (b) if
not a JCPenney credit cardmember, have earned Points within the last 12
months, (c) if a JCPenney Credit Cardmember, have made at
least one purchase with their JCPenney Credit Card (includes JCPenney Mastercard)
within the last 12 months and (d) have a JCPenney credit card account and/or Program
account that is in good standing at the time the birthday offer is issued.
Also, Members who reside in HI or who have not achieved JCPenney Gold/Platinum
credit account status must have a valid email address on file with their Program
account to receive the birthday offer. One offer per account.
b.
Other Features and Benefits. Additional features and benefits may be
included in the Program, either for a limited time or on a consistent basis.
For instance, Members may receive offers from time to time. Offers may include,
but are not limited to, percent-off or dollar-off coupons. Offers may vary
depending on whether you use a JCPenney credit card or by the status of your
JCPenney credit card. Offers may require that a valid email address be on file
with your Program account. Additional features and benefits, including offers,
may include additional details, exclusions and terms.
V.
JCPenney
Rewards/JCPenney Text Alerts
a.
If you opt-in to receive autodialed text
alerts from JCPenney and JCPenney Rewards including JCPenney Rewards
certificates, coupons, advertisements, events, polls, giveaways, sweepstakes
and contests, downloads and information alerts from JCPenney, the following
terms and conditions apply:
i.
By entering and submitting your
enrollment information at the time of your opt-in request, you agree to receive
auto-dialed promotional text alerts from JCPenney and JCPenney Rewards at the mobile
number you provided, including up to 8 autodialed SMS messages per month.
ii.
Your opt-in constitutes your
agreement that your consent to receive promotional text alerts is not a
requirement to purchase any goods or services.
iii.
Message and data rates may apply
from your mobile provider. Following your opt-in request, you will receive a
confirmation text message that you must reply to with the requested keyword to
complete registration.
iv.
Prices mentioned in text messages
may vary in Alaska and Puerto Rico.
v.
You also affirm that you are 18
years of age or older, are authorized to agree to receive autodialed promotional
text alerts on the mobile number you provided and that you are responsible for
any mobile message or data rates incurred. To opt out, reply STOP to any
message or text STOP to 527365 (JCP365). For help, reply HELP to any message or
text HELP to 527365 (JCP365) or call 800.322.1189 or email mobile@JCPenney.com.
Please note that texting STOP to 527365 will always result in an opt-out
confirmation text to be sent to your phone. You will not receive any
promotional text alerts thereafter, unless you explicitly text STOP, HELP, JOIN
or other advertised keywords connected to the promotional text alert program or
fill out an opt-in form online. For additional information see the FAQ.
vi.
List of supported carriers as of July 11, 2017. Carriers subject
to change. AT&T, Verizon Wireless, T-Mobile®, Sprint, U.S. Cellular, Boost,
MetroPCS, Virgin Mobile, TracFone, NET10 Wireless, SafeLink Wireless, SIMPLE
Mobile, Telcel América, Page Plus Cellular, GoSmart Mobile, Walmart Family
Mobile, Google Voice, Aio Wireless, Cellular One of East Central Illinois, nTelos,
Cellcom, C Spire Wireless (Cellsouth), Appalachian Wireless, Brightlink, Chariton
Valley Cellular, Coral Wireless, Cross (dba Sprocket), Custer Telephone, EpicTouch,
Leaco, CTC Telecom, Nemont/Sagebrush, Peoples Wireless, Pine Cellular, Pioneer,
Republic Wireless (Bandwidth), Revol Wireless, Custer Telephone Cooperative
Inc, All West Communications, Cambridge Telecom Coop, Eagle Valley Comm, Farmers
Mutual Telephone Co, Nucla Nutria Telephone Co, Silver Star, South Central Communications,
Syringa Wireless, UBET (STRATA Networks), Manti Tel, United Wireless, ACS
Wireless, ASTAC Wireless, Bluegrass Cellular, Cablevision, Carolina West
Wireless, Cellone Nation, Chat Mobility, ClearTalk Wireless (Flat Wireless), Copper
Valley, GCI Communications, Golden Star Cellular, Illinois Valley Cellular,
Inland Cellular, iWireless, Limitless Mobile (Immix/Keystone Wireless), Mid-Rivers
Communications, NewCore Wireless, Nex-Tech Wireless, Northwest Missouri
Cellular, Plateau Wireless, PTCI (Panhandle Telephone Cooperative Inc), SouthernLINC
Wireless, SRT Wireless (NDNC), Thumb Cellular, Triangle Communications, Union
Wireless, Viaero Wireless, West Central Wireless (WCC).
vii.
The carriers are not liable for delayed or undelivered messages.
VI.
Additional
Terms.
a.
JCPenney Rewards Membership and its
benefits are offered at the discretion of JCPenney. JCPenney
reserves the right to amend or modify the Program or any of its terms, features
or benefits at any time and in any way without notice (including, without
limitation, the number of Points or Rewards earned for each dollar in
purchases, the number of Points that can be earned per purchase transaction,
the type and amount of any JCPenney Reward certificate, and the type and amount
of other Program benefits). JCPenney further reserves the right to terminate
the Program or any Program features or benefits at any time without notice.
b.
We may change these Terms as
described above at any time in our sole discretion by posting the updated Terms
at www.jcp.com/rewards. Your continued participation in the Program will
constitute your acceptance of such changes. You should therefore periodically
visit this page to review the then-current Terms to which you are bound.
c.
JCPenney is not responsible for
undelivered, misdelivered, or delayed email transmissions or mail or text
messages or for incorrect addresses and other contact information resulting
from incorrect or incomplete personal information (including, without limitation,
email address or other contact information) provided by a Member or for a
Member’s failure to notify JCPenney of a change in such information.
d.
JCPenney reserves the right to
interpret and apply the policies and procedures communicated in these Terms in
its sole discretion, subject to applicable law. All determinations by JCPenney
will be final and conclusive in each case. These Terms supersede all previously
published Terms in their entirety.
e.
In the event of a dispute over
ownership of the Program account, the account will be declared to belong to the
authorized account holder of the email address submitted at the time of
enrollment. For purposes of these Terms, the "authorized account
holder" is the natural person who is assigned to the submitted email
address by an internet provider, online service provider, or other organization
(e.g., business, educational institution, etc.) that is responsible for
assigning email addresses for the domain associated with the submitted email
address.
f.
Abuse of the Program (e.g. failure
to follow Program policies and procedures, or the sale or barter of Rewards,
products, Points, promotional offers, or other improper conduct), as determined
by JCPenney in its sole judgment may result in a Member being disqualified from
participation in the Program, including forfeiture of previously issued but
unused Rewards, and previously accrued Points, all to the extent permitted by
applicable law. At our discretion we may
prosecute abuse of the Program to the fullest extent of the law.
g.
Unless otherwise expressly stated or
pursuant to a particular Program feature, Program membership, Points, Rewards
and offers are not transferable and may not be combined among Members. Rewards
and accrued Points do not constitute property of the Member and are not
transferable by the Member upon death, as part of a domestic relations matter,
or otherwise.
h.
JCPenney reserves the right to make
promotional offers available to select Members based on
use of a JCPenney credit card, the status of their JCPenney credit card,
purchase activity, geographic location, Program participation, and/or
information supplied by the Member. JCPenney reserves the right to add,
withdraw, amend, or otherwise change bonus opportunities at any time at its
sole discretion, with or without notice to Members.
i.
JCPenney, its subsidiaries and
affiliate entities, and their respective officers, directors, employees, and
agents (the "Released Parties") make no warranty, express or implied,
including, but not limited to, any warranties of merchantability or fitness for
a particular purpose with respect to the Program, Membership in the Program, or
any products or services related to the Program.
j.
By participating in the Program,
each Member hereby releases the Released Parties from and against any and all
claims, damages, losses, liabilities, and other expenses (including, without
limitation, attorney’s fees) relating to that Member’s participation in the
Program, use of Rewards Certificates, or agreement to these Terms, to the extent
permitted by applicable law.
k.
The JCPenney logo, JCPenney Rewards
logo, and other logos and taglines are the intellectual property of
JCPenney.
l.
These terms will be governed by and
construed under the substantive laws of the State of Texas, without reference
to conflict-of-laws considerations.
m. ARBITRATION. Any dispute or claim arising out of or relating in
any way to a Member’s participation in the Program, including, without
limitation, the issuance of Points, the issuance or redemption of Rewards, or
the receipt of any Program benefits, will be resolved by binding arbitration,
rather than in court, except
that a Member may assert claims in small claims court if the Member’s claims
qualify. In addition, JCPenney and Members each retain the right to seek
injunctive or other equitable relief in a court of competent jurisdiction to
prevent the actual or threatened infringement, misappropriation or violation of
a party's copyrights, trademarks, trade secrets, patents, or other intellectual
property rights. The Federal Arbitration Act and federal arbitration law apply
to this agreement to arbitrate. There is no judge or jury in arbitration and
court review of an arbitration award is very limited. The scope of
discovery is more limited in arbitration than in court. However, an arbitrator
can award on an individual basis the same damages and relief as a court
(including injunctive and declaratory relief or statutory damages), and must
follow the terms of these JCPenney Rewards Program Terms and Conditions as a
court would. To begin an arbitration proceeding, you must send a letter
requesting arbitration and describing your claim to JCPenney’s Registered
Agent/Legal Department, located at 6501 Legacy Drive, Plano, Texas 75024. The
arbitration will be conducted by the American Arbitration Association (AAA)
under its rules, including the AAA's Consumer Arbitration Rules. Judgment on
the award rendered by the arbitrator may be entered in any court having
jurisdiction thereof. The AAA's rules are available at www.adr.org or by
calling 1-800-778-7879. Payment of all filing, administration and arbitrator
fees will be governed by the AAA's rules. JCPenney will reimburse all such
filing, administration and arbitrator fees for claims totaling less than
$10,000 unless the arbitrator determines the claims are frivolous. Likewise,
JCPenney will not seek attorneys' fees and costs in arbitration unless the
arbitrator determines the claims are frivolous. A Member may choose to have the
arbitration conducted by telephone, based on written submissions, or in person
in the county where you live or at another mutually agreed location. JCPenney and Member each agree that any
dispute resolution proceedings will be conducted only on an individual basis
and not in a class, consolidated or representative action. JCPenney and Member
each hereby waive the right to participate in any class action, whether in
court or arbitration. If for any reason a claim proceeds in court rather than
in arbitration JCPenney and Member each waive any right to a jury trial.