Protective Face Masks:

All sales are final for face masks (including masks sold separately and in bundles of more than one) and are not returnable. Our policy ensures that masks have not been worn or tried on.

Body Jewelry/Ear Piercing Kits:

All sales are final for Body Jewelry and Ear Piercing Kits (including Belly Rings, Nose Rings, Eyebrow Rings, Captive Hoops, Ear Tapers, Ear Plugs, Circular Horseshoes) and are not returnable. Our policy ensures that body jewelry has not been worn or tried on.

Fine Jewelry:

All Fine Jewelry and Watches must be returned within 60 days of the purchase date with a sales receipt. All watches must be returned unworn, unaltered, and in the original condition with packaging and any accompanying accessories.

Special Orders/Personalized Gifts cannot be returned after delivery and acceptance. Refer to the manufacturer’s warranty for defective watches. Certified Jewelry should be returned with the certificate.

Fitness Trackers and Smart Watches:

Must be returned within 10 days of purchase with a sales receipt, unworn, and unaltered in original condition with packaging and any accompanying accessories.

Refer to the manufacturer’s warranty for defective watches.

The customer is solely responsible for removing all personal customer data, and disconnecting or unpairing the device from any other devices prior to the return. JCPenney is not responsible for any data left on the device. Should any data be left on the device upon return, JCPenney will delete the data and wipe the device clean.  After the return is final, any content will be unrecoverable.

Jewelry Boxes and Armoires:

Returns must be completed within 30 days of delivery. Merchandise returns shipped directly from a vendor are not accepted in store.  We encourage you to inspect your merchandise upon receipt. Defects or damages must be reported within 48 hours of delivery. Refunds will not be issued without a receipt. Delivery fees and surcharges are non-refundable. Returns will be charged a 15% restocking fee. Items shipped direct from vendor should be returned using the enclosed shipping label in the original merchandise packaging. Customers are responsible for return postage. Furniture delivery is limited to locations within the 48 contiguous United States. JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents. Customers should retain the invoice and call customer care 1-800-442-7902 for return instructions.

Made-to-Measure Blinds, Shades, Shutters and Draperies :

Made-to-Measure Blinds, Shades, Shutters and Draperies orders are custom fabricated to your exact specifications and can only be cancelled within 24 hours of the initial transaction to receive a refund. After 24 hours the order can only be returned if the product arrives damaged, was made incorrectly or has manufacturer defects.

In-Home Custom Window Treatments:

For IHCW purchases and installations made or performed prior to 12/31/2020, contact JCPenney Customer Support at 800-322-1189.

For inquiries related to purchases with Custom Decorators, Inc. (CDI) , refer to Support at 800-831-8969. 

Electronics Policy

Electronics must be returned within 30 days of delivery. We encourage you to inspect your merchandise upon receipt. Defects or damages must be reported within 48 hours of delivery. Refunds will not be issued without a receipt. Prior to returning any electronic product, please remove all personal information or data from the product. JCPenney is not responsible for personal information or data stored on any returned electronic product. Merchandise must be returned with all accompanying manuals and accessories.

Delivery fees are non-refundable. Returns will be charged a 15% restocking fee and $85 pick-up fee. Electronics purchase and delivery is limited to locations within the 48 contiguous United States. JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents. 

Items shipped via UPS should be returned via UPS in the original box. Customers are responsible for return postage. Electronics returns are not accepted in store. Customers should retain the invoice and call customer care 1-800-322-1189 for return instructions.

Furniture

Furniture must be returned within 30 days of delivery. We encourage you to inspect your merchandise upon receipt. Defects or damages must be reported within 48 hours of delivery. Refunds will not be issued without a receipt.  

Delivery fees are non-refundable. Returns will be charged a 15% restocking fee and $85 pick-up fee. Furniture delivery is limited to locations within the 48 contiguous United States. JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents. 

Items shipped via UPS should be returned via UPS in the original box. Customers are responsible for return postage. Furniture returns are not accepted in store. Customers should retain the invoice and call customer care 1-800-442-7902 for return instructions. 

Mattress Policy

Mattresses must be returned within 120 days of delivery. We encourage you to inspect your merchandise upon receipt. Defects or damages must be reported within 48 hours of delivery. Refunds will not be issued without a receipt.  

Delivery fees and Mattress Haul Away Service fees are non-refundable. Returns will be charged a 15% restocking fee and the pick-up fee will be waived if an alternate mattress is selected. If an alternate mattress is not selected there will be a 20% restocking fee and an $85 pick-up fee. Mattress delivery is limited to locations within the 48 contiguous United States. JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents.

Items shipped via UPS should be returned via UPS in the original box. Customers are responsible for return postage. Mattress returns are not accepted in store. Customers should retain the invoice and call customer care 1-800-442-7902 for return instructions. 

Major Appliances

Major Appliance protection plans purchased at JCPenney is honored by a third-party provider. Samsung, LG, GE, and Frigidaire honor their respective manufacturer’s warranty agreement through the applicable warranty period. For specific questions regarding vendor information, including user/care guides warranty or rebate information and/or redemption, see contact list below:

Samsung: https://www.Samsung.com/us/support

LG: https://www.lg.com/us/support

GE: https://www.geappliances.com/ge/service-and-support

Frigidaire: https://www.Frigidaire.com

For other Major Appliance questions, please contact JCPenney Customer Care at 1-800-322-1189.

Small Electrics

Small electrics that includes coffee, cooking appliances and food prep merchandise must be returned within 30 days of purchase. Refunds will not be issued without a receipt. Items shipped via UPS should be returned via UPS in the original merchandise packaging. Customers are responsible for return postage. 

Personal Care

Personal Care that includes health care, massage and grooming merchandise purchased in home division must be returned within 30 days of purchase. Refunds will not be issued without a receipt. Items shipped via UPS should be returned via UPS in the original merchandise packaging. Customers are responsible for return postage.  

Innovative Gifts

Innovative gifts must be returned within 30 days of purchase. Refunds will not be issued without a receipt.  Items shipped via UPS should be returned via UPS in the original merchandise packaging. Customers are responsible for return postage.   

Floor Care

Floor Care must be returned within 30 days of purchase. Refunds will not be issued without a receipt.  Items shipped via UPS should be returned via UPS in the original merchandise packaging. Customers are responsible for return postage. 

Housekeeping

Housekeeping that includes garment care, air purifiers and home care must be returned within 30 days of purchase. Refunds will not be issued without a receipt.  Items shipped via UPS should be returned via UPS in the original merchandise packaging. Customers are responsible for return postage. 

Special Occasion Dresses:

Special Occasion dresses must be returned in their original condition with the green return tag in place.

JCPenney Beauty

JCPenney Beauty return policy mirrors the JCPenney return policy.

JCPenney Beauty purchases made at JCPenney.com that have a JCPenney.com invoice mirror the JCPenney.com policy.

Exclusions include the following:

Supplements & Consumables

Supplements & Consumables sold in Beauty or Salon CANNOT be returned after purchase unless the product has caused an adverse reaction.

Sheet Masks & Eye Patches/Masks

Only unopened sheet masks, eye patches/masks may be returned. Any used masks/eye patches are excluded from returns unless the product has caused an adverse reaction.

False/Fake Eyelashes

False / Fake eye lashes, Once purchased, are final sale. Stores can take returns for customers if they experience an allergic reaction to the glue / adhesive included with the lashes.

JCPenney Salon:

JCPenney Salon returns follow the JCPenney Store Return Policy.

Optical (US Vision):

Custom-made eyewear and unopened contact lenses may be returned for a full refund within 24 hours of customer acceptance.

Within 60 days of customer acceptance, we will exchange custom eyewear and unopened contact lenses for product of equal or lesser value, if you are unsatisfied with your purchase. Opened contact lenses may not be returned.

Eye Exams are not refundable

Optical (For Eyes - Puerto Rico):

Custom-made eyewear and contact lenses can be returned for full refund within 30 days of receipt of item.

Prescription Change: One-time free lens replacement within 90 days of eye exam used to place an order.

Progressive Adaptation Warranty: Customers who purchase progressive lenses have 30 days after receiving the new glasses to adjust to the lens design. If unable to adjust, we provide up to two free lens refits with replacement lenses of equal or lesser value (any difference will be refunded). We can also provide a full refund upon return of the product, if unable to adjust to the lens design within the 30 days period.

Portrait:

Photos may be returned for a full refund in the original form of payment within 60 days of the purchase date with a sales receipt.

Without a sales receipt, we will exchange the product for another product of equal or lesser value within 60 days of the purchase date (date will be verified in JCPenney portraits system).

Digital Images and CD’s cannot be returned or exchanged.

Special delivery or trucked items

To return special delivery or trucked items, call customer care at 1.800.442.7902 to arrange for pick up.

If the item is damaged, and the driver is still there, ask for an Inspection Report and have the item taken back.

Warranted items

Specific instructions for items being returned for reasons covered by a JCPenney or manufacturer’s warranty have been included in the package with each warrantied item.

If you have additional questions, if a part is missing, or if you need warranty information, call customer care at 1.800.322.1189.