Furniture Return Policy

Furniture must be returned within 30 days of delivery. We encourage you to inspect your merchandise upon receipt. Defects or damages must be reported within 48 hours of delivery. Refunds will not be issued without a receipt.

Delivery fees are non-refundable. Returns will be charged a 15% restocking fee and $85 pick-up fee. Furniture delivery is limited to locations within the 48 contiguous United States. JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents.

Items shipped via UPS should be returned via UPS in the original box. Customers are responsible for return postage. Furniture returns are not accepted in store. Customers should retain the invoice and call customer care 1-800-322-1189 for return instructions.

Mattress Return Policy

Mattresses must be returned within 120 days of delivery. We encourage you to inspect your merchandise upon receipt. Defects or damages must be reported within 48 hours of delivery. Refunds will not be issued without a receipt.

Delivery fees and Mattress Haul Away Service fees are non-refundable. Returns will be charged a 15% restocking fee and the pick-up fee will be waived if an alternate mattress is selected. If an alternate mattress is not selected there will be a 20% restocking fee and an $85 pick-up fee. Mattress delivery is limited to locations within the 48 contiguous United States. JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents.

After the 120-day return period under the JCPenney return policy has lapsed, a purchased mattress will thereafter be subject to the terms and conditions of the applicable manufacturer’s warranty, including any timeframe limitations therein, and JCPenney’s supplemental return policy terms stated here.

• To initiate a manufacturer’s warranty claims on a purchased mattress, please contact JCPenney at 1-800-322-1189. Customer is required to submit the email that contains the item details, confirmation of the item being shipped, and any tag photos requested by JCPenney or the manufacturer.
• If the warranty claim is approved, this would be for exchange only. The original mattress cannot be returned for a refund, and the selected replacement mattress must be the same brand or of equal or greater value of the original mattress, upon which customer shall pay in the full the price of the replacement mattress, plus a 15% restocking fee. Upon completion of physical exchange of the original mattress with the replacement mattress, customer will be refunded an amount equal to the original mattress. In sum, customer is ultimately responsible for payment of the difference between the replacement mattress and the original mattress, plus a 15% restocking fee.
• The replacement mattress will thereafter be subject to the remaining timeframe, terms and conditions of the already-existing manufacturer’s warranty.

Items shipped via UPS should be returned via UPS in the original box. Customers are responsible for return postage. Mattress returns are not accepted in store. Customers should retain the invoice and call customer care 1-800-322-1189 for return instructions.