Return Policy

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COVID-19 Return Policy  

JCPenney offers a flexible return policy without time limits on most merchandise and salon products if you have your receipt. For receipted merchandise with time limits, JCPenney will extend our flexible return policy for an additional 30 days from the time we reopen stores. You can also send returns for online purchases via mail following the instructions listed on our website. Unfortunately, we are not able to provide prepaid labels for customers who choose to send returns via mail. 

To ensure your safety, returned merchandise will be held in a designated area for 24 hours before being put on the sales floor.

 View Latest Updates & FAQs

Make a purchase that’s not what you expected? Not to worry – we can help! We will gladly accept many JCPenney Store and JCP.com merchandise returns in original condition.  

JCPenney monitors Return Activity through the use of a third-party service and reserves the right to limit returns or exchanges with or without a receipt.

Some exclusions apply
returns at store

Returns at Store

Bring your order to one of our JCPenney stores to receive a refund or credit. 


returns by mail

Returns by Mail

Complete the “returns or exchange” form on the invoice and return it with the item.  


exchanges

Exchanges

We are happy to exchange your merchandise at any JCPenney location

help

Need Help with an Order?

Problem with an order or need help with a return? Our support staff will be happy to help. 

Email support@jcp.com 

Tweet us @ askJCP 

Call 1-800-322-1189

Items purchased at JCPenney are eligible for exchange or refund of the purchase price on the original method of payment. Some rules and exceptions apply. Please see the sections below for more information.
Without a receipt items purchased at JCPenney are eligible for exchange or refund as JCPenney store credit. The refund will be calculated at the item’s lowest selling price within the last 45 days, and will be issued in the form of a merchandise return voucher. Some rules apply. Please see below. Valid photo identification is required for all non-receipted returns or exchanges. Information from the ID will be retained in a secured company-wide database to monitor the number of un-receipted returns. JCPenney accepts the following IDs for returns: U.S., Puerto Rican, Canadian and Mexican Driver’s License; U.S. State IDs; Puerto Rican IDs; Canadian Province IDs; U.S. Military IDs; U.S. Laser Visa; Passports; Matrícula Consular Card; Puerto Rican Voter Identification Card, and Mexican Voter Registration Card. JCPenney reserves the right to limit returns or exchanges with or without a valid receipt. For purchases and returns made in the states of CT and MA: Customers must return any purchase within 90 days of the purchase date to receive a refund of the sales tax. Returns made after 90 days of the purchase date will receive the refund of the purchase price excluding the sales tax.
• At a JCPenney store: Bring your order to one of our JCPenney stores. This is the quickest and easiest way toreturn merchandise and receive a refund or store credit. To return furniture items, call customer care at 1.800.442.7902. • By mail: Complete the “returns or exchange” form on the invoice and return it with the item. If you do not have the invoice, please enclose your name, address, phone number, and the approximate date of purchase with the item and mail it to the JCP.com facility nearest you. Customers are responsible for the return postage. The address for your return is one of the following: Reno JCP.com facility - 11111 Stead Blvd. Reno, NV 89506-1500 --- Kansas City JCP.com facility - 10500 Lackman Rd. Lenexa, KS 66250-0001 --- Columbus JCP.com facility - 5555 Scarborough Blvd. Columbus, OH 43232-4730
Gift Cards, Monogrammed Items, Personalized Items, Altered Items, Body Jewelry, Ear Piercing Kits, Perishable Foods and Services.
Merchandise sold exclusively on JCP.com may have certain exclusions that apply. Shipping and handling charges are non-refundable unless the merchandise is damaged, defective or there is a shipping error. Manufacturers’ warranties may apply in certain situations. Items purchased at JCP.com are eligible for refund of the purchase price on the original method of payment. Orders purchased with PayPal will be refunded as a check to the customer’s billing address.
Temporary Extended Returns Policy Due to COVID-19 -- For product purchases made in-store on or after February 15, 2020, we will accept in-store returns, with receipt, within 30 days of re-opening. In-store purchases made on or after January 15, 2020 through February 14, 2020, with receipt, will be given 30 days of stores re-opening to return for a store credit in the form of a Merchandise Return Voucher, which may be used for any merchandise sold at a JCPenney location or jcp.com. Merchandise Return Vouchers are not valid for use in stores operated by Sephora at its freestanding locations or on Sephora.com. The Merchandise Return Voucher has no expiration date, cannot be redeemed for cash, reloaded, transferred to others, or sold and will not be replaced if lost or stolen. To ease returns for online orders, we have adjusted our current 30-day return policy and increased it to 60 days to be returned to the original method of payment.
We are happy to exchange your new or gently used purchases of merchandise made in any location, either SiJCP or Sephora Freestanding, or on either JCP.com or Sephora.com, for another product within 60 days of purchase with a receipt.
Yes, we offer our lowest price guarantee to ensure that you always find value in your purchase. Within 14 days after your purchase, if you find a lower, currently advertised price on an identical item at a competitor, just bring the ad to a JCPenney store and we’ll beat that price by 5%. Does not include: JCPenney Salon/The Salon by InStyle Salon, Optical, Portrait, In-Home Custom Window Treatments or Services. Lowest price guarantee on Sephora, Electronics and Fitness Equipment does not include extra 5%. For online purchases, call Customer Care at 1-800-322-1189.
One time sales adjustments will be made in-store within 14 days of the purchase with the original sales receipt.

Packing slip may include return details