Make a purchase that’s not what you expected? Not to worry – we can help! We will gladly accept many JCPenney Store and JCPenney.com merchandise returns in original condition. Some exclusions apply.
With a receipt:
Items purchased at JCPenney are eligible for exchange or refund of the purchase price on the original method of payment. Some rules apply. Please see below. Orders purchased with PayPal will either be refunded as a check to the customer’s billing address or refunded to the PayPal account.
With a gift receipt:
Items purchased at JCPenney are eligible for exchange or refund at the gift receipt price in the form of a JCPenney gift card. Some rules apply. Please see below.
Without a receipt:
Items purchased at JCPenney are eligible for exchange or refund at the item’s lowest selling price within the last 45 days issued in the form of a merchandise return voucher. Some rules apply. Please see below.
Valid photo identification is required for all non-receipted returns or exchanges. Information from the ID will be retained in a secured company-wide database to monitor the number of un-receipted returns. JCPenney accepts the following IDs for returns: U.S., Puerto Rican, Canadian and Mexican Driver’s License, U.S. State IDs, Puerto Rican IDs, Canadian Province IDs, U.S. Military IDs, U.S. Laser Visa, Passports, Matrícula Consular Card, Puerto Rican Voter Identification Card, and Mexican Voter Registration Card. JCPenney reserves the right to limit returns or exchanges with or without a valid receipt.
For purchases and returns made in the states of CT and MA: Customers must return any purchase within 90 days of the purchase date to receive a refund of the sales tax. Returns made after 90 days of the purchase date will receive the refund of the purchase price excluding the sales tax.
Merchandise sold ONLY on jcp.com may have certain exclusions that apply. Shipping and handling charges are non-refundable unless the merchandise is damaged or defective. Manufactures warranties may apply in certain situations.
JCPenney monitors Return Activity through the use of a third-party service and reserves the right to limit returns or exchanges with or without a receipt.
Easy ways to return your order
To a JCPenney store:
Bring your order to one of our JCPenney stores. This is the quickest and easiest way to return merchandise and receive a refund or credit. To return furniture items, call customer care at 1.800.442.7902.
Complete the “returns or exchange” form on the invoice and return it with the item. If you do not have the invoice, please enclose your name, address, phone number, and the approximate date of purchase with the item and mail it to the jcp.com facility nearest you. Customers are responsible for the return postage.
10500 Lackman Rd.
11111 Stead Blvd.
5555 Scarborough Blvd.
For international orders, please see our international returns page for complete details and instructions for returning an item.
Sephora Inside JCPenney:
In order to obtain a refund in the same form of payment as your purchase was made, Sephora merchandise must be returned within 60 days of the purchase date with a sales receipt. For receipted or verified returns made 60 days or more after purchase, we offer store credit in the form of a Merchandise Return Voucher. If you do not have your receipt, we may be able to verify your transaction if you present your credit or debit card used, or by your Beauty Insider account. If you do not have your receipt or if we are not able to verify your transaction via your credit or debit or Beauty Insider account, we will not be able to process your return. Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora and Sephora inside JCPenney with or without a receipt.
If you do not have your receipt or invoice, we may be able to verify your transaction if you present your credit or debit card used, or by your Beauty Insider account. If you do not have your receipt or invoice, and if we are not able to verify your transaction via your credit or debit or Beauty Insider account, we will not be able to process your return. Sephora monitors return activity for abuse and reserves the right to limit returns or exchanges at Sephora and Sephora inside JCPenney with or without a receipt.
Sephora Freestanding Purchases:
Purchases made at Sephora freestanding stores and on Sephora.com are managed by Sephora. For more information about Sephora’s return policy, visit the Sephora.com website.
All sales are final for Body Jewelry (including Belly Rings, Nose Rings, Eyebrow Rings, Captive Hoops, Ear Tapers, Ear Plugs, Circular Horseshoes) and are not returnable. Our policy ensures that body jewelry has not been worn or tried on.
Custom Blinds, Shades and Draperies:
Custom Blinds, Shades, and Draperies orders are custom fabricated to your specifications. The order must be cancelled within 24 hours of the initial transaction to receive a refund.
Electronics/Fitness Equipment Policy:
Electronics/Fitness equipment must be returned within 48 hours of delivery. We encourage you to inspect your merchandise upon receipt. Defects or damages must be reported within 48 hours of delivery. Refunds will not be issued without a receipt. Prior to returning any electronic product, please remove all personal information or data from the product. JCPenney is not responsible for personal information or data stored on any returned electronic product. Merchandise must be returned with all accompanying manuals and accessories. Delivery fees are non-refundable. Returns will be charged a 15% restocking fee and $85 pick up fee. Electronics/ Fitness delivery is limited to locations within the 48 contiguous United States. JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents, Electronics /Fitness delivered products should not be returned to stores. Customers should contact Customer Service at 1-800-322-1189.
All Fine Jewelry and Watches must be returned within 60 days of the purchase date with a sales receipt. All watches must be returned unworn, unaltered, and in the original condition with packaging and any accompanying accessories. Special Orders/Personalized Gifts cannot be returned after delivery and acceptance. Refer to the manufacturer’s warranty for defective watches. Certified Jewelry should be returned with the certificate.
Fitness Trackers and Smart Watches:
Smart Watches and Fitness Trackers must be returned within 10 days of purchase. Refunds will not be issued without a receipt. Refer to the Manufacturer’s Warranty for defective watches.
Furniture and Mattresses must be returned within 48 hours of delivery. We encourage you to inspect your merchandise upon receipt. Special orders must be cancelled by the next business day following order placement and cannot be returned after delivery and acceptance. Defects or damages must be reported within 48 hours of delivery. Refunds will not be issued without a receipt. Delivery fees and Mattress Haul Away Service fees are non-refundable. Returns will be charged a 15% restocking fee and $85 pickup fee. Furniture and Mattress delivery is limited to locations within the 48 contiguous United States. JCPenney will not deliver to known expeditors or freight forwarders. JCPenney is not responsible for and will have no liability for pick up or delivery by non-JCPenney delivery agents, Furniture and Mattresses should not be returned to stores. Customers should contact Customer Service at 1-800-442-7902.
In-Home Custom Window Treatments:
Contracts must be cancelled within 3 business days of the contract date to receive a refund of payment made. Contracts cannot be altered or cancelled after 3 business days as these are custom fabricated custom window products. Contracts cannot be returned after the installation is complete. Customers should contact Customer Service at 1-800-543-5436.
After July 1, 2019, JCPenney does not support Major Appliances (including refrigerators, washers, dryers, ranges, dishwashers, microwaves and air conditioners). For assistance with a Major Appliance return, please contact JCPenney Customer Care at 1-844-527-2775.
Major Appliance protection plans purchased at JCPenney will continue to be honored by a third-party provider. Samsung, LG, GE, and Frigidaire will continue to honor their respective manufacturer’s warranty agreement through the applicable warranty period. For specific questions regarding vendor information, including user/care guides warranty or rebate information and/or redemption, see contact list below:
Special Occasion Dresses:
These dresses must be returned in their original condition with the green return tag in place.
JCPenney / InStyle Salon:
JCPenney Salon / InStyle Salon returns follow the JCPenney Store Return Policy.
Custom-made eyewear and unopened contact lenses may be returned for a full refund within 24 hours of customer acceptance. Within 60 days of customer acceptance, we will exchange custom eyewear and unopened contact lenses for product of equal or lesser value, if you are unsatisfied with your purchase. Opened contact lenses may not be returned. Eye Exams are not refundable.
Photos may be returned for a full refund in the original form of payment within 60 days of the purchase date with a sales receipt. Without a sales receipt, we will exchange the product for another product of equal or lesser value within 60 days of the purchase date (date will be verified in JCPenney portraits system). Digital Images and CD’s cannot be returned or exchanged.
The following cannot be returned:
Gift Cards, Monogrammed Items, Personalized Items, Altered Items, Body Jewelry, Perishable Foods and Services.
Special delivery or trucked items
To return special delivery or trucked items, call customer care at 1.800.442.7902 to arrange for pick up.If the item is damaged, and the driver is still there, ask for an Inspection Report and have the item taken back.
Specific instructions for items being returned for reasons covered by a JCPenney or manufacturer’s warranty have been included in the package with each warranted item. If you have additional questions, call customer care at 1.800.322.1189. If a part is missing or for warranty information, please call 1.800.322.1189.
Our Lowest Price Guarantee Policy
We offer our lowest price guarantee to ensure that you always find Style and Value for all. If you find a lower current advertised price on an identical item within 14 days after purchase at a competitor, just bring the ad to a JCPenney store and we’ll beat that price by 5%. For online purchases, call Customer Care at 1-800-322-1189. Does not include JCPenney Salon / InStyle Salon, Optical, Portrait, In-Home Custom Window Treatments or Services (including Flooring). Lowest price guarantee on Sephora, Electronics and Fitness Equipment does not include extra 5%. FAQs available at www.jcpenney.com/lowest-price
One Time Sales Adjustments
One time sales adjustments will be made in-store within 14 days of the purchase with the original sales receipt.